ZZ
Zuko Zuko.Bebula
1 reviews | Active since Mar 2026
19 Mar 2026, 21:24
I'm still not connected from mid February 2026 I have called, I emailed, there is still no response after 3 emails
I'm still not connected from mid February 2026 I have called, I emailed, there is still no response after 3 emails. They dont care about providing support to existing customers. Mweb unit for new is more responsive. I only got assisted just a few days ago after send a text on WhatsApp. I ask for refund for the previously placed order thay I cancelled. They confirmed it yet when I go through my account there is no credit paid. In the same email that was sent before I sent pictures of my LAN connector, only after being advicmses I am connected live today I pick up that the LAN cable provided is not compatible with LAN connector yet I am being charged for today but I am not connected
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Mweb's replyOfficial
20 Mar 2026, 06:40Hello Zuko.
We can see how much time and effort you’ve already put into trying to get this resolved, and the experience you’ve described is not the standard we aim to deliver. The lack of a working connection since mid-February, along with uncer*****y about your refund and billing, requires clear, immediate attention.
We can see how much time and effort you’ve already put into trying to get this resolved, and the experience you’ve described is not the standard we aim to deliver. The lack of a working connection since mid-February, along with uncer*****y about your refund and billing, requires clear, immediate attention.
Let’s take this forward with the right level of priority and get everything aligned for you.
Please send us a private message with your registered email address linked to your Mweb profile so we can securely access your account and assist with the following:
- Confirm your current connection status and resolve the LAN compatibility issue
- Review and correct any billing app**** while the service was not usable
- Verify the refund for the cancelled order and ensure it is processed correctly
- Address the delays in previous responses and close any outstanding queries
Once we have your details, we will run a full account and line check, coordinate where needed, and keep you updated with clear next steps until everything is resolved.
We’re here to make this right and ensure your service and billing reflect exactly what you should be receiving.
Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply20 Mar 2026, 06:40
Official
Hello Zuko.
We can see how much time and effort you’ve already put into trying to get this resolved, and the experience you’ve described is not the standard we aim to deliver. The lack of a working connection since mid-February, along with uncer*****y about your refund and billing, requires clear, immediate attention.
We can see how much time and effort you’ve already put into trying to get this resolved, and the experience you’ve described is not the standard we aim to deliver. The lack of a working connection since mid-February, along with uncer*****y about your refund and billing, requires clear, immediate attention.
Let’s take this forward with the right level of priority and get everything aligned for you.
Please send us a private message with your registered email address linked to your Mweb profile so we can securely access your account and assist with the following:
- Confirm your current connection status and resolve the LAN compatibility issue
- Review and correct any billing app**** while the service was not usable
- Verify the refund for the cancelled order and ensure it is processed correctly
- Address the delays in previous responses and close any outstanding queries
Once we have your details, we will run a full account and line check, coordinate where needed, and keep you updated with clear next steps until everything is resolved.
We’re here to make this right and ensure your service and billing reflect exactly what you should be receiving.
Kind regards,
The Mweb Team
The Mweb Team