K
Kamogelo
1 reviews | Active since May 2026
23 May 2026, 14:12
I'm not happy at all
I'm not happy at all. Mweb took time to connect me to an agent, and when I finally got one, my issue was still not resolved. One agent asked for a lot of things without logging me a ticket. I had to start a lot of new chats. Thanks to Nuraan an agent who was able to log me a ticket within minutes. Do better Mweb.
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Replies (1)
Mweb's replyOfficial
25 May 2026, 09:41Hi Kamogelo ,
Thank you for taking the time to share your feedback with us. We understand how disappointing it is to wait for assistance, repeat information across multiple chats, and still not have your issue resolved, especially when you were actively trying to get support. This experience clearly fell short of what you should expect from us.
We do appreciate you highlighting the positive support you received from Nuraan, and we are glad that a ticket was logged efficiently. At the same time, we recognise that the earlier interactions did not meet expectations and created unnecessary frustration. Your comments will be shared with our Service Quality Team for review and improvement to help strengthen consistency across all support channels.
We will continue working to ensure our service meets your expectations and those of all our customers going forward.
Kind regards,
Mweb Team
Thank you for taking the time to share your feedback with us. We understand how disappointing it is to wait for assistance, repeat information across multiple chats, and still not have your issue resolved, especially when you were actively trying to get support. This experience clearly fell short of what you should expect from us.
We do appreciate you highlighting the positive support you received from Nuraan, and we are glad that a ticket was logged efficiently. At the same time, we recognise that the earlier interactions did not meet expectations and created unnecessary frustration. Your comments will be shared with our Service Quality Team for review and improvement to help strengthen consistency across all support channels.
We will continue working to ensure our service meets your expectations and those of all our customers going forward.
Kind regards,
Mweb Team
Mweb's reply25 May 2026, 09:41
Official
Hi Kamogelo ,
Thank you for taking the time to share your feedback with us. We understand how disappointing it is to wait for assistance, repeat information across multiple chats, and still not have your issue resolved, especially when you were actively trying to get support. This experience clearly fell short of what you should expect from us.
We do appreciate you highlighting the positive support you received from Nuraan, and we are glad that a ticket was logged efficiently. At the same time, we recognise that the earlier interactions did not meet expectations and created unnecessary frustration. Your comments will be shared with our Service Quality Team for review and improvement to help strengthen consistency across all support channels.
We will continue working to ensure our service meets your expectations and those of all our customers going forward.
Kind regards,
Mweb Team
Thank you for taking the time to share your feedback with us. We understand how disappointing it is to wait for assistance, repeat information across multiple chats, and still not have your issue resolved, especially when you were actively trying to get support. This experience clearly fell short of what you should expect from us.
We do appreciate you highlighting the positive support you received from Nuraan, and we are glad that a ticket was logged efficiently. At the same time, we recognise that the earlier interactions did not meet expectations and created unnecessary frustration. Your comments will be shared with our Service Quality Team for review and improvement to help strengthen consistency across all support channels.
We will continue working to ensure our service meets your expectations and those of all our customers going forward.
Kind regards,
Mweb Team