EH
Elliot H
1 reviews | Active since Jan 2017
22 Apr 2026, 12:49
I'm ****en frustrated with whoever is in charge of Vuma and MWeb
I'm ****en frustrated with whoever is in charge of Vuma and MWeb. No one can sort out my address. Technicians keep going to the wrong address even if I have given them my address numerous times. I logged +- 4 tickets and all in vein. 6 consecutive days without connectivity. Is Vuma going to replace those days. I need someone to take this matter very seriously and its such an inconvenience as I cannot work from home.
Helpful (0)
Replies (3)0
Replies (3)
Mweb's replyOfficial
22 Apr 2026, 12:54Hi Elliot, we understand the frustration caused by repeated incorrect site visits and the impact this has had on your ability to work.
Your query is currently being worked on by our technical team, who are engaging with the relevant fibre provider to correct the address details and ensure the technician is dispatched to the correct location.
The team is treating this as a priority and will provide you with feedback as soon as there is confirmation on the correct routing and next steps to restore your connectivity.
Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply22 Apr 2026, 12:54
Official
Hi Elliot, we understand the frustration caused by repeated incorrect site visits and the impact this has had on your ability to work.
Your query is currently being worked on by our technical team, who are engaging with the relevant fibre provider to correct the address details and ensure the technician is dispatched to the correct location.
The team is treating this as a priority and will provide you with feedback as soon as there is confirmation on the correct routing and next steps to restore your connectivity.
Kind regards,
The Mweb Team
The Mweb Team
EH
Elliot H's updateReviewer Update
22 Apr 2026, 12:58Here's my account ***2. Correct address is 2420 Masingafi Street, Jabulani, Soweto. Contact ***. I have logged numerous tickets. Can you kindly come sort out my WiFi ASAP. It's been 5 - 6 days now.
EH
Elliot H's update22 Apr 2026, 12:58
Reviewer Update
Here's my account ***2. Correct address is 2420 Masingafi Street, Jabulani, Soweto. Contact ***. I have logged numerous tickets. Can you kindly come sort out my WiFi ASAP. It's been 5 - 6 days now.
Mweb's replyOfficial
22 Apr 2026, 13:05Hi Elliot, we have noted your details and confirmed them with the team.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
Mweb's reply22 Apr 2026, 13:05
Official
Hi Elliot, we have noted your details and confirmed them with the team.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team