i'm coming as MWEB for next halloween

i recently decided to get the " don't mean to brag" uncapped, unthrottled fiber from Mweb. that was on the 11th of this month, i couldn't get through on the phone and did a half application online 30 min later they call me back and are happy to help. so i sign up over the phone, unfortunately, that is where their "happy to help" attitude ends. since then i got my router but no contact has been made by their installation team. I have been waiting for over 20days now, the sales lady that was eager to help has only ignored my emails and has been on leave twice this moth so she says to me when I said "that if I get no response I want them to collect their router".

i find MWEB's service atrocious once you sign on the dotted line. and im not the only one that feels this way, clearly everyone on their facebook page feels the same.

well done MWEB!!