S
Sagw
1 reviews | Active since Aug 2026
27 Aug 2026, 13:49
I’m a new Mweb user ...
I’m a new Mweb user so they delivered the router on a Tuesday and they install the MetroFibre box on Monday it took about a week and a half to arrive and after they installed the MetroFibre box they told me the router will be plugged and play I just need to connect the router and the Internet will be fun but it was not it was a complete struggle to get it connected I was speaking to 4 different in web chat bots then eventually I got through to a very helpful person and then I had to do all kinds of stuff I had to reconfigure the router I had to type in a PPOEP number all these kind of things I did not know and was getting extremely frustrated as I was busy since 08:00am in the morning until 13:30pm the afternoon and eventually got the problem sorted it was in fact not plugged in play as there was a lot of background activity that had to be taken place and it was extremely frustrating but at least the Wi-Fi is on and working but it was a mission to get that sorted.
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Mweb's replyOfficial
27 Aug 2026, 14:05Hello Sage,
We understand how frustrating it must have been for your activation journey not to go as smoothly as expected, particularly after being advised that the router would be plug-and-play, only to spend several hours troubleshooting and working through multiple support interactions to get connected.While we are pleased to hear that the service is now up and running, we recognise that the setup experience fell short of the seamless activation process we aim to provide. Having to engage with multiple agents and perform additional configuration steps understandably added unnecessary frustration to what should have been a straightforward installation.Your feedback regarding the activation process, communication, and support experience will be shared with our Service Quality Team for review and improvement. We remain committed to improving our processes and ensuring that future experiences better meet our customers' expectations.Should you need any further assistance with your service, please feel free to continue engaging with us via Hello Peter and we will gladly assist.
Kind regards,
Mweb Team
We understand how frustrating it must have been for your activation journey not to go as smoothly as expected, particularly after being advised that the router would be plug-and-play, only to spend several hours troubleshooting and working through multiple support interactions to get connected.While we are pleased to hear that the service is now up and running, we recognise that the setup experience fell short of the seamless activation process we aim to provide. Having to engage with multiple agents and perform additional configuration steps understandably added unnecessary frustration to what should have been a straightforward installation.Your feedback regarding the activation process, communication, and support experience will be shared with our Service Quality Team for review and improvement. We remain committed to improving our processes and ensuring that future experiences better meet our customers' expectations.Should you need any further assistance with your service, please feel free to continue engaging with us via Hello Peter and we will gladly assist.
Kind regards,
Mweb Team
Best regards,
Mweb's reply27 Aug 2026, 14:05
Official
Hello Sage,
We understand how frustrating it must have been for your activation journey not to go as smoothly as expected, particularly after being advised that the router would be plug-and-play, only to spend several hours troubleshooting and working through multiple support interactions to get connected.While we are pleased to hear that the service is now up and running, we recognise that the setup experience fell short of the seamless activation process we aim to provide. Having to engage with multiple agents and perform additional configuration steps understandably added unnecessary frustration to what should have been a straightforward installation.Your feedback regarding the activation process, communication, and support experience will be shared with our Service Quality Team for review and improvement. We remain committed to improving our processes and ensuring that future experiences better meet our customers' expectations.Should you need any further assistance with your service, please feel free to continue engaging with us via Hello Peter and we will gladly assist.
Kind regards,
Mweb Team
We understand how frustrating it must have been for your activation journey not to go as smoothly as expected, particularly after being advised that the router would be plug-and-play, only to spend several hours troubleshooting and working through multiple support interactions to get connected.While we are pleased to hear that the service is now up and running, we recognise that the setup experience fell short of the seamless activation process we aim to provide. Having to engage with multiple agents and perform additional configuration steps understandably added unnecessary frustration to what should have been a straightforward installation.Your feedback regarding the activation process, communication, and support experience will be shared with our Service Quality Team for review and improvement. We remain committed to improving our processes and ensuring that future experiences better meet our customers' expectations.Should you need any further assistance with your service, please feel free to continue engaging with us via Hello Peter and we will gladly assist.
Kind regards,
Mweb Team
Best regards,