ILLOGICAL MWEB Data Boosting Process

I would like to express my disappointment in the manner which MWEB handles their data boosting process since they moved away from Cell C to Telkom for LTE internet provider.

When they were still with Cell C, customers had full control of managing their boosters through the user web portal. Now with Telkom: - firstly they DON'T HAVE PRICING anywhere on the cost of their boosters - secondly you have to CALL IN to be able to top up your data, very inconvenient - and lastly, this is where the real headache begins, upon calling in, you will be ON HOLD for almost 15 minutes before you can finally speak to someone and when you do inquire about their boosting pricing options you are told that you will be redirected to the relevant department where the pain of being on hold begins again. The first time I did this I ran out of airtime and had to recharge, the second time same story; I had about R20 Vodacom airtime when I called in and eventually got through to someone (after their time consuming automated security check) and just when I finally spoke to this person then guess what?! the call got cut off before we could conclude my topup confirmation and if you think they'll call you back you're dead wrong. I almost recharged my account with another R29 so I can call back but then I thought about it and found it absolutely ridiculous to have to spend around R50 of my airtime just so I can speak to someone from customer service / sales just to inform them that I want to topup my data.

Anyway, I am glad to say that this service has been canceled and I am awaiting a new sim card that will be activated with an uncapped LTE from another service provider.