******* Debit Order 0 No consent

Please can someone incharge help. I have been in contact with Mweb since the 8th December. R799 was *******ly debited from my account. When I inquired as to why, I was informed that it was for the Mweb Fon Router. When I signed up to Mweb months ago, I was given the option of a free Fon Router, which I declined. I inquired about the cost of a Fon router about a month ago, however I did not request the Router. Now I have been *******ly debited for something I did not request nor authorize. I am now in debit as that money was for other bills. Mweb needs to refund the R799 as soon as possible. This is unacceptable and not how one should do business. If this is not resolved in 24hours, I will take my business elsewhere. Account Number: ***9. (invoice I275770 - R799) Reference numbers