AC
Albert C
1 reviews | Active since Aug 2015
12 Nov 2015, 09:55
Ignoring complaints re non-bounce of closed email
#Ref***<br> Repeated phonecalls to Mweb Customer Care and Technical Support have resulted in no change, no feedback and no resolution.<br> * I am no longer an Mweb Customer, the main Mweb accountholder Marion Walton [Email Removed] closed the account at the end of 2014, closing my email as well [Email Removed]<br> * Emails TO my account are supposed to receive an \Email Undeliverable"message bounceback"
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Mweb's replyOfficial
12 Nov 2015, 15:25Hello albertcombrink,
Thank you for bringing this to our attention.
As per your discussion with our customer service consultant, this matter has now been addressed.
We will remain your point of contact until this has been resolved and would like to apologise sincerely for your frustration.
Kind regards
MWEB Client Services
Thank you for bringing this to our attention.
As per your discussion with our customer service consultant, this matter has now been addressed.
We will remain your point of contact until this has been resolved and would like to apologise sincerely for your frustration.
Kind regards
MWEB Client Services
Mweb's reply12 Nov 2015, 15:25
Official
Hello albertcombrink,
Thank you for bringing this to our attention.
As per your discussion with our customer service consultant, this matter has now been addressed.
We will remain your point of contact until this has been resolved and would like to apologise sincerely for your frustration.
Kind regards
MWEB Client Services
Thank you for bringing this to our attention.
As per your discussion with our customer service consultant, this matter has now been addressed.
We will remain your point of contact until this has been resolved and would like to apologise sincerely for your frustration.
Kind regards
MWEB Client Services