GS
Gregg S
1 reviews | Active since Oct 2009
13 Mar 2015, 17:25
If you value your credit record - avoid MWEB
Long story short: I had a premium 4Mbpa uncapped account with MWEB for a few years. Then I moved and cancelled the account. Last month I checked my credit record with TransUnion and lo and behold, a default was added by none other than our esteemed MWEB for apparent non-payment of the uncapped account. An absolutely PERFECT credit record tarnished by these fools - who didn't call or email me ONCE to let me know that there is money outstanding. They say \procedure was followed"etc - then the procedures need an overhaul because God knows just handing someone over without making any kind of actual effort is past pathetic.<br> <br> I'll never"
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Mweb's replyOfficial
16 Mar 2015, 08:27Hello juggernaut,
Thank you for taking the time to raise your concerns.
Our customer care representative has been in contact with you to discuss your query.
Invoices were sent to you since January last year, reflecting the outstanding balance.
An sms was also sent before the account was handed over.
Please let us know should you require any further feedback or assistance.
Kind regards
MWEB Client Services
Thank you for taking the time to raise your concerns.
Our customer care representative has been in contact with you to discuss your query.
Invoices were sent to you since January last year, reflecting the outstanding balance.
An sms was also sent before the account was handed over.
Please let us know should you require any further feedback or assistance.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply16 Mar 2015, 08:27
Official
Hello juggernaut,
Thank you for taking the time to raise your concerns.
Our customer care representative has been in contact with you to discuss your query.
Invoices were sent to you since January last year, reflecting the outstanding balance.
An sms was also sent before the account was handed over.
Please let us know should you require any further feedback or assistance.
Kind regards
MWEB Client Services
Thank you for taking the time to raise your concerns.
Our customer care representative has been in contact with you to discuss your query.
Invoices were sent to you since January last year, reflecting the outstanding balance.
An sms was also sent before the account was handed over.
Please let us know should you require any further feedback or assistance.
Kind regards
MWEB Client Services
Best regards,