LM
Lindelani M
1 reviews | Active since May 2026
12 May 2026, 09:56
If you value peace in your life, STAY AWAY FROM MWEB!!
If it was possible to give a business a negative review this would be the time,they deserve a minus five star review!! Worst customer service I have ever experienced!! From the installation time,close to 10days waiting for them to come connect!To them sucking up amounts never agreed upon to debit,and its never the agreed apon amount. To them cutting you connection for no reason. Its been 5 days now trying to find out why I dont have connection. They put you on hold for hours hoping you will hang up I'm sure,than they hang up,their app is useless,on whatsap they communicate but no help either. So don't even think of them!! Worst mistake!!
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Mweb's replyOfficial
12 May 2026, 10:02Hi Lindelani, we understand your frustration with the installation delays, repeated support challenges, and now being without connection for several days, especially after already engaging with multiple teams. That’s understandably a very poor experience. We can confirm that a follow-up has been submitted with the Openserve team regarding your connection, and the fault is currently being actively tracked with the network provider. The team will revert once further feedback is received. At this stage, the focus is on restoring your connection as quickly as possible. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply12 May 2026, 10:02
Official
Hi Lindelani, we understand your frustration with the installation delays, repeated support challenges, and now being without connection for several days, especially after already engaging with multiple teams. That’s understandably a very poor experience. We can confirm that a follow-up has been submitted with the Openserve team regarding your connection, and the fault is currently being actively tracked with the network provider. The team will revert once further feedback is received. At this stage, the focus is on restoring your connection as quickly as possible. Kind regards,
The Mweb Team
The Mweb Team