AD
Alet D
1 reviews | Active since Apr 2023
25 May 2026, 10:12
If you can reach an operator, they are very helpful and friendly, but the process is tedious
If you can reach an operator, they are very helpful and friendly, but the process is tedious. Online chat bots are highly dysfunctional, and when you call, you will hold the line for 20 minutes at a time with no option to call back. I wanted to upgrade, but my airtime of almost R100 ran out before I got to the second operator.
Helpful (0)
Replies (1)0
Replies (1)
Mweb's replyOfficial
25 May 2026, 10:23Hi Alet,
We understand how frustrating this experience has been, especially when trying to get support or upgrade a service and being met with long hold times and unreliable online chat tools. This is not how getting assistance should feel, and it’s clear the process made things far more difficult than it needed to be.
It’s encouraging to hear that the agents you eventually reached were helpful and friendly, however the challenges around accessibility, airtime costs, and repeated waiting clearly fell short of expectations. To assist further, a request has been sent for a sales agent to reach out to you directly to help with the upgrade and ensure this is handled smoothly without further inconvenience.
If you would like any further assistance, please feel free to reach out via direct message on Hello Peter with a brief description of the issue and our team will assist.
Kind regards,
Mweb Team
We understand how frustrating this experience has been, especially when trying to get support or upgrade a service and being met with long hold times and unreliable online chat tools. This is not how getting assistance should feel, and it’s clear the process made things far more difficult than it needed to be.
It’s encouraging to hear that the agents you eventually reached were helpful and friendly, however the challenges around accessibility, airtime costs, and repeated waiting clearly fell short of expectations. To assist further, a request has been sent for a sales agent to reach out to you directly to help with the upgrade and ensure this is handled smoothly without further inconvenience.
If you would like any further assistance, please feel free to reach out via direct message on Hello Peter with a brief description of the issue and our team will assist.
Kind regards,
Mweb Team
Mweb's reply25 May 2026, 10:23
Official
Hi Alet,
We understand how frustrating this experience has been, especially when trying to get support or upgrade a service and being met with long hold times and unreliable online chat tools. This is not how getting assistance should feel, and it’s clear the process made things far more difficult than it needed to be.
It’s encouraging to hear that the agents you eventually reached were helpful and friendly, however the challenges around accessibility, airtime costs, and repeated waiting clearly fell short of expectations. To assist further, a request has been sent for a sales agent to reach out to you directly to help with the upgrade and ensure this is handled smoothly without further inconvenience.
If you would like any further assistance, please feel free to reach out via direct message on Hello Peter with a brief description of the issue and our team will assist.
Kind regards,
Mweb Team
We understand how frustrating this experience has been, especially when trying to get support or upgrade a service and being met with long hold times and unreliable online chat tools. This is not how getting assistance should feel, and it’s clear the process made things far more difficult than it needed to be.
It’s encouraging to hear that the agents you eventually reached were helpful and friendly, however the challenges around accessibility, airtime costs, and repeated waiting clearly fell short of expectations. To assist further, a request has been sent for a sales agent to reach out to you directly to help with the upgrade and ensure this is handled smoothly without further inconvenience.
If you would like any further assistance, please feel free to reach out via direct message on Hello Peter with a brief description of the issue and our team will assist.
Kind regards,
Mweb Team