If you are looking for ISP professionals with adequate customer services MWEB is not it.

I pay for a 200 MB line. For three months I have been reporting an issue that my ping to JHB exceeds 100ms sometimes 200ms in the evenings. Every time the only answer I get is the regular try and plug directly into the router blah blah blah. I have attached screenshots to demonstrate the connection difference between CPT servers and JHB servers.

I have done every single basic step you can get. I have even asked them if there is a possibility that I can be changed onto a different port on their side, but nothing absolutely nothing, just a generic response every time. And they do not even follow up, at times just close the ticket outright.

How is it that during the day my ping to both JHB and CPT is 6-65ms? But in the evenings my connection to JHB exceeds 200SMS, I have fibre product, which is supposed to be near eliminated.

Customer support is terrible and I am not getting the product that I am paying for nor are my concerns being addressed adequately or professionally.