HK
Hannes K
1 reviews | Active since Oct 2015
05 Oct 2015, 12:46
IF MWEB ISN'T THE WORST ISP IN SA I'D HATE TO SEE
If Mweb isn't the worst ISP in South Africa I'd hate to see who is!!!!<br> <br> Mweb ADSL internet service is unstable and unreliable. Complaints are followed with lots of promises but little action - never a permanent solution, and it's always Telkom's fault. All of my friends and associates who are not with MWeb but whose ADSL lines are also with Telkom NEVER have the same problem. I've been living with it for 3 years (why I don't know!!) - no more! <br> <br> e-Mail down since early this morning. No getting hold of tech support, no communication as to what the problem is or when it will be resolved.<br> <br> I am changing to Afrihost as soon as I can get hold of someone at Mweb to close my account.
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Replies (1)Mweb's replyOfficial
05 Oct 2015, 16:49Hello Hannes Kloppers,
Thank you for bringing this to our attention, we appreciate you taking the time to do so.
As per your discussion with our Customer service consultant, this matter has now been addressed.
We would like to apologise for the frustration caused to you.
Kind regards
MWEB Client Services
Thank you for bringing this to our attention, we appreciate you taking the time to do so.
As per your discussion with our Customer service consultant, this matter has now been addressed.
We would like to apologise for the frustration caused to you.
Kind regards
MWEB Client Services
Mweb's reply05 Oct 2015, 16:49
Official
Hello Hannes Kloppers,
Thank you for bringing this to our attention, we appreciate you taking the time to do so.
As per your discussion with our Customer service consultant, this matter has now been addressed.
We would like to apologise for the frustration caused to you.
Kind regards
MWEB Client Services
Thank you for bringing this to our attention, we appreciate you taking the time to do so.
As per your discussion with our Customer service consultant, this matter has now been addressed.
We would like to apologise for the frustration caused to you.
Kind regards
MWEB Client Services
