I'd get better service from a plank of wood knocking me out.

To begin, I'm feeling mostly let down by a provider whom I used to praise so much. For the past month, I have been trying to organize for a technician to come out and move my ONT from the cottage on my property to the main house as I have moved between them. Same property, no address change. Upon first contacting Mweb support, I am told to submit a 'Moving of House' ticket, even though it's on the same property, which I did, albeit strange.

When setting a date for the ticket, I'm presented with an opportunity to set when I would like to end the current contract, and start the new one, the location I'd like to move to, as well as any notes. thinking that the 'move' would be performed pretty quickly, I set the date for the end of the week.

Mweb wasted no time cutting my contract on the day set, however I received no communication from a technician whatsoever. I spent nearly a week without internet, so I called in to ask for help. I was told that I did not follow the correct process and the lady very helpfully created a 'Moving of ONT' request. This was around the 14th April (Mweb hides the timestamps on their queries, I wonder why...) and since then I have phone in multiple times, not getting any callbacks or communication about when a damn technician will come out to site to simply move the ONT.

Even when calling in today to cancel, the people I spoke to, almost had no care, barely paid attention to the case at hand and passed me around faster than the common flu.

I have now decided that I will be taking a course to learn how to splice fibre cables myself, purchasing my own reel, and moving the equipment on my own, because at the current rate, I'll hear back from a technician when the Loadshedding Crisis has been solved!