I would rather go to Home Affairs than deal with MWEB aftersales service!

If you have alot of time on your hands to waste, be sure to go with Mweb.

I arranged to move my fiber to my new home, I notified them in Jan of the move for my internet to be installed by 1st March 2024.

This was done easily and efficiently . Openserve was on top of their game and could install within less than 24 hours, this installation took place in the first week in Feb . Internet worked perfectly fine up until the 1st of March where the change of address on the account would happen. It is now the 4th of March and still no internet from the 1st.

Cant get through to the correct department, hold for 40 mins a call and you get a message telling you we cannot take your call. After hours on hold as my time is obviously not as valuable as MWEBs, I get through to the right department which then proceeds to tell me they have to open a ticket!!!!!!! This will take 24 to 48 hours to resolve!!!!!!!!!

Happily send me an email stating I will have a price increase for this non existent product.

New Sales department has approximately 10 000 people just waiting to answer your call but you dare try resolve an issue. You are caller number 29 in the que and after reaching 1st place you get cut off.

I feel like drop kicking my router into my garden and then going over it with the lawn mower.

YOUR SERVICE SUCKS!

DISGUSTING SERVICE!!!!