rW
rob W
1 reviews | Active since Sept 2012
27 Sept 2020, 06:40
I would not go with mweb.
Over promise and under deliver. Don’t be mislead into thinking you will get the service install in 7 days. No wait 14 days. No wait 21 days. Try the technical support line? Try online queries? Try submit a ticket. Not only are there no humans to serve, the technology cannot serve either.
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rob W's updateReviewer Update
05 Oct 2020, 17:20Even if after making a complaint, they will appease you for a day or two by making it appear like some action is happening. The actual installation was booked for the Wednesday a week later, then they called to reschedule after we made special arrangements to facilitate the install. Then its installed but that means nothing without activation. This you have to wait for not 24hrs, not 48hrs... until you phone again and complain. Then it gets escalated. Really!!!!
rW
rob W's update05 Oct 2020, 17:20
Reviewer Update
Even if after making a complaint, they will appease you for a day or two by making it appear like some action is happening. The actual installation was booked for the Wednesday a week later, then they called to reschedule after we made special arrangements to facilitate the install. Then its installed but that means nothing without activation. This you have to wait for not 24hrs, not 48hrs... until you phone again and complain. Then it gets escalated. Really!!!!