T
Teboho
1 reviews | Active since Jun 2026
08 Jun 2026, 17:27
I will only rate Ref...
I will only rate Refiloe as she helped.. as for Sbuko or whoever that is.. i am even thinking of going for another telecommunications company all thanks to Sbuko .. i was happy with Mweb but sbuko service was terrible i ended up swearing and still she made me like i am insane or crazy i don't know.. but big up to Refiloe she is the best you have at Mweb.. Refiloe gave me customer service
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Mweb's replyOfficial
09 Jun 2026, 08:18Hi Teboho,
Thank you for taking the time to share your feedback with us. We understand how frustrating it must have been to go through multiple interactions and feel like the level of service was inconsistent, especially when one experience stood out so differently from the others.
At the same time, we truly appreciate you highlighting the excellent support you received from Refiloe. It’s great to hear that she provided the level of customer service you expected and made a positive difference. However, your overall experience clearly did not meet the standard of consistency and professionalism we aim to deliver across all interactions.
Your feedback has been shared with our Service Quality Team for both recognition and improvement, as ensuring all customers receive the same high level of service is a key priority.
If there’s anything further you’d like us to review or assist with, you’re welcome to send us a direct message on Hello Peter, and we’ll gladly help take this forward.
Kind regards,
Mweb Team
Thank you for taking the time to share your feedback with us. We understand how frustrating it must have been to go through multiple interactions and feel like the level of service was inconsistent, especially when one experience stood out so differently from the others.
At the same time, we truly appreciate you highlighting the excellent support you received from Refiloe. It’s great to hear that she provided the level of customer service you expected and made a positive difference. However, your overall experience clearly did not meet the standard of consistency and professionalism we aim to deliver across all interactions.
Your feedback has been shared with our Service Quality Team for both recognition and improvement, as ensuring all customers receive the same high level of service is a key priority.
If there’s anything further you’d like us to review or assist with, you’re welcome to send us a direct message on Hello Peter, and we’ll gladly help take this forward.
Kind regards,
Mweb Team
Best regards,
Mweb's reply09 Jun 2026, 08:18
Official
Hi Teboho,
Thank you for taking the time to share your feedback with us. We understand how frustrating it must have been to go through multiple interactions and feel like the level of service was inconsistent, especially when one experience stood out so differently from the others.
At the same time, we truly appreciate you highlighting the excellent support you received from Refiloe. It’s great to hear that she provided the level of customer service you expected and made a positive difference. However, your overall experience clearly did not meet the standard of consistency and professionalism we aim to deliver across all interactions.
Your feedback has been shared with our Service Quality Team for both recognition and improvement, as ensuring all customers receive the same high level of service is a key priority.
If there’s anything further you’d like us to review or assist with, you’re welcome to send us a direct message on Hello Peter, and we’ll gladly help take this forward.
Kind regards,
Mweb Team
Thank you for taking the time to share your feedback with us. We understand how frustrating it must have been to go through multiple interactions and feel like the level of service was inconsistent, especially when one experience stood out so differently from the others.
At the same time, we truly appreciate you highlighting the excellent support you received from Refiloe. It’s great to hear that she provided the level of customer service you expected and made a positive difference. However, your overall experience clearly did not meet the standard of consistency and professionalism we aim to deliver across all interactions.
Your feedback has been shared with our Service Quality Team for both recognition and improvement, as ensuring all customers receive the same high level of service is a key priority.
If there’s anything further you’d like us to review or assist with, you’re welcome to send us a direct message on Hello Peter, and we’ll gladly help take this forward.
Kind regards,
Mweb Team
Best regards,