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Liviancaminnies
1 reviews | Active since Sept 2026
15 Sept 2026, 08:10
I will like to speak...
I will like to speak with someone my fiber is still of I know I must make a payment b
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Mweb's replyOfficial
15 Sept 2026, 08:54Hello Livianca,
We understand how frustrating it must be to still be unable to connect to your new service, especially when you're looking forward to getting online and making use of the service you've signed up for. This is certainly not the experience we want our customers to have. We're happy to confirm that we can see a successful connection to the router from our side, and we're able to communicate with the device remotely, which indicates that internet access is available. All that should be required now is to connect to the WiFi network named "Zyxel_4EF1". The WiFi password can be found on the sticker located at the back of your Zyxel router. If you experience any issues connecting to the WiFi network, please let us know exactly what happens when you try to connect, and we'll be happy to provide further assistance.
Kind regards,
Mweb Team
We understand how frustrating it must be to still be unable to connect to your new service, especially when you're looking forward to getting online and making use of the service you've signed up for. This is certainly not the experience we want our customers to have. We're happy to confirm that we can see a successful connection to the router from our side, and we're able to communicate with the device remotely, which indicates that internet access is available. All that should be required now is to connect to the WiFi network named "Zyxel_4EF1". The WiFi password can be found on the sticker located at the back of your Zyxel router. If you experience any issues connecting to the WiFi network, please let us know exactly what happens when you try to connect, and we'll be happy to provide further assistance.
Kind regards,
Mweb Team
Mweb's reply15 Sept 2026, 08:54
Official
Hello Livianca,
We understand how frustrating it must be to still be unable to connect to your new service, especially when you're looking forward to getting online and making use of the service you've signed up for. This is certainly not the experience we want our customers to have. We're happy to confirm that we can see a successful connection to the router from our side, and we're able to communicate with the device remotely, which indicates that internet access is available. All that should be required now is to connect to the WiFi network named "Zyxel_4EF1". The WiFi password can be found on the sticker located at the back of your Zyxel router. If you experience any issues connecting to the WiFi network, please let us know exactly what happens when you try to connect, and we'll be happy to provide further assistance.
Kind regards,
Mweb Team
We understand how frustrating it must be to still be unable to connect to your new service, especially when you're looking forward to getting online and making use of the service you've signed up for. This is certainly not the experience we want our customers to have. We're happy to confirm that we can see a successful connection to the router from our side, and we're able to communicate with the device remotely, which indicates that internet access is available. All that should be required now is to connect to the WiFi network named "Zyxel_4EF1". The WiFi password can be found on the sticker located at the back of your Zyxel router. If you experience any issues connecting to the WiFi network, please let us know exactly what happens when you try to connect, and we'll be happy to provide further assistance.
Kind regards,
Mweb Team