BT
Bianca T

1 reviews | Active since Apr 2026

08 Apr 2026, 15:56

I was sceptical about using Mweb after I read the reviews but tried them anyway

I was sceptical about using Mweb after I read the reviews but tried them anyway. All bad reviews put aside, I have no problems with the support I received from the call centre as well as the Whatsapp support. It does take a while to reach them but once through they are ready to assist and does so efficiently.

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Replies (1)
Mweb
Mweb's reply08 Apr 2026, 16:00
Official
 
Hello  Bianca. 

Thank you for sharing your experience so honestly. We’re pleased to hear that, despite your initial reservations, our support team was able to provide efficient and helpful assistance both over the call centre and via WhatsApp. We understand that waiting to connect can be frustrating, and we’re glad that once you reached us, the process met your expectations. 
Your feedback is valuable as it highlights the strengths in our support channels and helps us continue improving the overall experience for our clients. If you’d like to explore additional features, manage your account, or track service updates more seamlessly, the Mweb App provides real-time insights and tools: Navigating the Mweb Mobile App

Kind regards,
 The Mweb Team