JJ
Johann Johann.p
1 reviews | Active since Jun 2026
11 Jun 2026, 15:25
I was promised that it would take a few days to have Wifi but it did not happen
I was promised that it would take a few days to have Wifi but it did not happen. It was impossible to speak with anyone. It took about 30 minutes to get through to an agent. Often times my calls were dropped. Simply not a good engagement. Service is not very good. I can not recommend them.
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Mweb's replyOfficial
11 Jun 2026, 15:46Hello Johann
We can see how this experience has fallen short, especially after being given a clear expectation on timelines and then struggling to reach support when things did not progress as planned. Delays, long wait times, and dropped calls all add up and take away from what should have been a smooth onboarding journey.
We can see how this experience has fallen short, especially after being given a clear expectation on timelines and then struggling to reach support when things did not progress as planned. Delays, long wait times, and dropped calls all add up and take away from what should have been a smooth onboarding journey.
Your feedback has been taken seriously, and we have arranged for our Onboarding Team to review your profile as a priority. They will be in touch with you directly to guide the setup process, address any outstanding delays, and ensure your connection is up and running as it should be.
We remain focused on turning this around for you and delivering the level of service expected from Mweb.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
Mweb's reply11 Jun 2026, 15:46
Official
Hello Johann
We can see how this experience has fallen short, especially after being given a clear expectation on timelines and then struggling to reach support when things did not progress as planned. Delays, long wait times, and dropped calls all add up and take away from what should have been a smooth onboarding journey.
We can see how this experience has fallen short, especially after being given a clear expectation on timelines and then struggling to reach support when things did not progress as planned. Delays, long wait times, and dropped calls all add up and take away from what should have been a smooth onboarding journey.
Your feedback has been taken seriously, and we have arranged for our Onboarding Team to review your profile as a priority. They will be in touch with you directly to guide the setup process, address any outstanding delays, and ensure your connection is up and running as it should be.
We remain focused on turning this around for you and delivering the level of service expected from Mweb.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team