J
Jennifer
1 reviews | Active since Jun 2026
11 Jun 2026, 10:29
I was kept waiting f...
I was kept waiting for more than 30 minutes after being transferred to a call where I wanted to downgrade my package to 20 mbp from 40mbp..I never managed to downgrade.i still want to downgrade
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Replies (1)
Mweb's replyOfficial
11 Jun 2026, 11:39Hi Jennifer,
Thank you for reaching out. We understand how frustrating it must be to wait so long just to make a simple change to your package, especially after already spending time trying to get through without success. When you reach out for something straightforward like a downgrade, it should be quick and hassle‑free. That’s not the experience you should be having when managing your service.
You now have the option to manage and change your product directly online, which may be quicker for you. Please refer to the following guide:
https://help.mweb.co.za/articles/outages-and-troubleshooting/how-to-get-help/how-to-manage-you-products-with-the-mweb-mobile-app
Steps to follow:
Open the app
Select “My Products”
Choose your current service
Select “Change my service”
If you still need assistance or would prefer us to step in, please feel free to send us a direct message on Hello Peter, and we’ll gladly help get this sorted for you.
We’ll continue to support you to ensure your downgrade is completed and your experience improves from here.
Kind regards,
Mweb Team
Thank you for reaching out. We understand how frustrating it must be to wait so long just to make a simple change to your package, especially after already spending time trying to get through without success. When you reach out for something straightforward like a downgrade, it should be quick and hassle‑free. That’s not the experience you should be having when managing your service.
You now have the option to manage and change your product directly online, which may be quicker for you. Please refer to the following guide:
https://help.mweb.co.za/articles/outages-and-troubleshooting/how-to-get-help/how-to-manage-you-products-with-the-mweb-mobile-app
Steps to follow:
Open the app
Select “My Products”
Choose your current service
Select “Change my service”
If you still need assistance or would prefer us to step in, please feel free to send us a direct message on Hello Peter, and we’ll gladly help get this sorted for you.
We’ll continue to support you to ensure your downgrade is completed and your experience improves from here.
Kind regards,
Mweb Team
Mweb's reply11 Jun 2026, 11:39
Official
Hi Jennifer,
Thank you for reaching out. We understand how frustrating it must be to wait so long just to make a simple change to your package, especially after already spending time trying to get through without success. When you reach out for something straightforward like a downgrade, it should be quick and hassle‑free. That’s not the experience you should be having when managing your service.
You now have the option to manage and change your product directly online, which may be quicker for you. Please refer to the following guide:
https://help.mweb.co.za/articles/outages-and-troubleshooting/how-to-get-help/how-to-manage-you-products-with-the-mweb-mobile-app
Steps to follow:
Open the app
Select “My Products”
Choose your current service
Select “Change my service”
If you still need assistance or would prefer us to step in, please feel free to send us a direct message on Hello Peter, and we’ll gladly help get this sorted for you.
We’ll continue to support you to ensure your downgrade is completed and your experience improves from here.
Kind regards,
Mweb Team
Thank you for reaching out. We understand how frustrating it must be to wait so long just to make a simple change to your package, especially after already spending time trying to get through without success. When you reach out for something straightforward like a downgrade, it should be quick and hassle‑free. That’s not the experience you should be having when managing your service.
You now have the option to manage and change your product directly online, which may be quicker for you. Please refer to the following guide:
https://help.mweb.co.za/articles/outages-and-troubleshooting/how-to-get-help/how-to-manage-you-products-with-the-mweb-mobile-app
Steps to follow:
Open the app
Select “My Products”
Choose your current service
Select “Change my service”
If you still need assistance or would prefer us to step in, please feel free to send us a direct message on Hello Peter, and we’ll gladly help get this sorted for you.
We’ll continue to support you to ensure your downgrade is completed and your experience improves from here.
Kind regards,
Mweb Team