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Omphemetsi O
1 reviews | Active since Aug 2026
22 Aug 2026, 10:54
I was disconnected f...
I was disconnected from my services and had an overdue amount of 469 which kept on saying “transaction failed” which I tried to do 20x but my agent solved my issue by telling me they don’t have my account anymore and it’s now handled by Lexmed which helped solve a lot in case because I’ve been trying to reach out without any change to the problem but now I found a solution to it
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Mweb's replyOfficial
24 Aug 2026, 08:43Hello Omphemetsi,
Thank you for taking the time to explain your experience. We understand how frustrating it must have been to repeatedly attempt payment without success, especially while your services were disconnected and you were trying to find clarity on the outstanding amount. We're pleased that the agent was able to identify that your account had moved to Lexmed and provide the information needed to point you in the right direction. We`ll continue working to ensure customers receive clear guidance when account or billing matters require further assistance.
Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply24 Aug 2026, 08:43
Official
Hello Omphemetsi,
Thank you for taking the time to explain your experience. We understand how frustrating it must have been to repeatedly attempt payment without success, especially while your services were disconnected and you were trying to find clarity on the outstanding amount. We're pleased that the agent was able to identify that your account had moved to Lexmed and provide the information needed to point you in the right direction. We`ll continue working to ensure customers receive clear guidance when account or billing matters require further assistance.
Kind regards,
The Mweb Team
The Mweb Team