RM
Robert M
1 reviews | Active since Jan 2022
31 Mar 2026, 11:16
I want out
When you need assistance MWeb surely seems to dissapear they have a live chat feature but no one responds or should I wait.What does live chat means to MWeb then there's the subscription increase that their agents say normaly goes with a speed increase but they don't know this time it doesn't happen.They miss call you and close q query without speaking to you and respond by saying they made an effort wonder if we customers say we making an effort to pay.Mweb is fast becoming the worst services provider.They like robbing customers and I want out of this subscription ASAP
Helpful (0)
Replies (41)0
Replies (41)
Mweb's replyOfficial
31 Mar 2026, 11:20Hi Robert, we completely understand how frustrating this has been, waiting for assistance, missed calls, unresponsive live chat, and unclear information about your subscription and speed increase can be incredibly upsetting, especially when you rely on your connection daily. Your experience clearly fell short of the service standard we aim to provide, and we want to make it right. To assist you securely and efficiently, please send us a direct message (DM) with your account and query details. Once we have this information, our team will review your situation thoroughly and provide guidance on the next steps. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply31 Mar 2026, 11:20
Official
Hi Robert, we completely understand how frustrating this has been, waiting for assistance, missed calls, unresponsive live chat, and unclear information about your subscription and speed increase can be incredibly upsetting, especially when you rely on your connection daily. Your experience clearly fell short of the service standard we aim to provide, and we want to make it right. To assist you securely and efficiently, please send us a direct message (DM) with your account and query details. Once we have this information, our team will review your situation thoroughly and provide guidance on the next steps. Kind regards,
The Mweb Team
The Mweb Team
RM
Robert M's updateReviewer Update
31 Mar 2026, 11:34***7 account number
*** my cell phone number
And I have a technical issue that needs to be resolved ASAP or I walk from you guys
*** my cell phone number
And I have a technical issue that needs to be resolved ASAP or I walk from you guys
RM
Robert M's update31 Mar 2026, 11:34
Reviewer Update
***7 account number
*** my cell phone number
And I have a technical issue that needs to be resolved ASAP or I walk from you guys
*** my cell phone number
And I have a technical issue that needs to be resolved ASAP or I walk from you guys
Mweb's replyOfficial
31 Mar 2026, 11:43Hi Robert, thank you for providing your account number and contact details. We understand how urgent this is and how disruptive it must be to deal with a technical issue that’s affecting your service. To help us investigate and resolve this as efficiently as possible, please provide a brief description of the technical issue you’re experiencing. Once we have this information, our team can look into it and guide you on the next steps. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply31 Mar 2026, 11:43
Official
Hi Robert, thank you for providing your account number and contact details. We understand how urgent this is and how disruptive it must be to deal with a technical issue that’s affecting your service. To help us investigate and resolve this as efficiently as possible, please provide a brief description of the technical issue you’re experiencing. Once we have this information, our team can look into it and guide you on the next steps. Kind regards,
The Mweb Team
The Mweb Team
RM
Robert M's updateReviewer Update
31 Mar 2026, 13:07Need to change my WiFi password and I need a clear understanding why the subscription increased with no speed adjustment
RM
Robert M's update31 Mar 2026, 13:07
Reviewer Update
Need to change my WiFi password and I need a clear understanding why the subscription increased with no speed adjustment
Mweb's replyOfficial
31 Mar 2026, 13:11Hi Robert, we understand your concerns regarding both your WiFi password and the recent subscription increase without a speed adjustment.
The Mweb Team
- For your WiFi password, you can update it directly via the Mweb App or online portal. This allows you to reset your password instantly and continue using your service without delay. Step-by-step instructions are available here: Navigating the Mweb Mobile App.
- Regarding the subscription increase, this issue has been escalated to our Retentions team. They are reviewing your account to clarify the changes and ensure everything is correct.
The Mweb Team
Mweb's reply31 Mar 2026, 13:11
Official
Hi Robert, we understand your concerns regarding both your WiFi password and the recent subscription increase without a speed adjustment.
The Mweb Team
- For your WiFi password, you can update it directly via the Mweb App or online portal. This allows you to reset your password instantly and continue using your service without delay. Step-by-step instructions are available here: Navigating the Mweb Mobile App.
- Regarding the subscription increase, this issue has been escalated to our Retentions team. They are reviewing your account to clarify the changes and ensure everything is correct.
The Mweb Team
RM
Robert M's updateReviewer Update
31 Mar 2026, 14:24If you can reply to me I'm sure you guys wont have a problem to call and speak to me directly this platform is for either complains or compliments please call the number ive provided
RM
Robert M's update31 Mar 2026, 14:24
Reviewer Update
If you can reply to me I'm sure you guys wont have a problem to call and speak to me directly this platform is for either complains or compliments please call the number ive provided
Mweb's replyOfficial
31 Mar 2026, 14:32Hi Robert, we’ve submitted a follow-up to our Retentions team to arrange a callback. They will contact you directly on the number you’ve provided to discuss your query. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply31 Mar 2026, 14:32
Official
Hi Robert, we’ve submitted a follow-up to our Retentions team to arrange a callback. They will contact you directly on the number you’ve provided to discuss your query. Kind regards,
The Mweb Team
The Mweb Team
RM
Robert M's updateReviewer Update
01 Apr 2026, 06:19I'm still waiting on the call back since 14:35pm yesterday.Again poor customer service
RM
Robert M's update01 Apr 2026, 06:19
Reviewer Update
I'm still waiting on the call back since 14:35pm yesterday.Again poor customer service
Mweb's replyOfficial
01 Apr 2026, 13:08Hello Robert.
We have escalated this Retentions call back directly to the cancellation teams to review the profile and get in touch with you ASAP.
Kind regards,
The Mweb Team
We have escalated this Retentions call back directly to the cancellation teams to review the profile and get in touch with you ASAP.
Kind regards,
The Mweb Team
Mweb's reply01 Apr 2026, 13:08
Official
Hello Robert.
We have escalated this Retentions call back directly to the cancellation teams to review the profile and get in touch with you ASAP.
Kind regards,
The Mweb Team
We have escalated this Retentions call back directly to the cancellation teams to review the profile and get in touch with you ASAP.
Kind regards,
The Mweb Team
RM
Robert M's updateReviewer Update
01 Apr 2026, 14:07Cancellation team? when I asked for the billing and technical assistance
RM
Robert M's update01 Apr 2026, 14:07
Reviewer Update
Cancellation team? when I asked for the billing and technical assistance
Mweb's replyOfficial
01 Apr 2026, 15:01 Hello Robert.
We have arranged for our billing support team to make contact with you ASAP.
Kind regards,
The Mweb Team
We have arranged for our billing support team to make contact with you ASAP.
Kind regards,
The Mweb Team
Mweb's reply01 Apr 2026, 15:01
Official
Hello Robert.
We have arranged for our billing support team to make contact with you ASAP.
Kind regards,
The Mweb Team
We have arranged for our billing support team to make contact with you ASAP.
Kind regards,
The Mweb Team
RM
Robert M's updateReviewer Update
02 Apr 2026, 06:42I am available ftom 8am-11:30am
RM
Robert M's update02 Apr 2026, 06:42
Reviewer Update
I am available ftom 8am-11:30am
Mweb's replyOfficial
02 Apr 2026, 08:25Hi Robert, we understand how frustrating this has been, especially with the time already spent trying to get clear answers and resolution. A callback has been scheduled, and the team will contact you between 08:00 and 11:30 to assist you directly and move this forward with the attention it requires. To ensure the call is as effective as possible, please have any relevant details or reference numbers available so everything can be addressed without further delay. This will be taken forward with the urgency it deserves, and the team will work with you to bring this to a proper resolution. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply02 Apr 2026, 08:25
Official
Hi Robert, we understand how frustrating this has been, especially with the time already spent trying to get clear answers and resolution. A callback has been scheduled, and the team will contact you between 08:00 and 11:30 to assist you directly and move this forward with the attention it requires. To ensure the call is as effective as possible, please have any relevant details or reference numbers available so everything can be addressed without further delay. This will be taken forward with the urgency it deserves, and the team will work with you to bring this to a proper resolution. Kind regards,
The Mweb Team
The Mweb Team
RM
Robert M's updateReviewer Update
02 Apr 2026, 09:34You guys need to look after your customers as there are other service providers who goes above and beyond for loyal customers
RM
Robert M's update02 Apr 2026, 09:34
Reviewer Update
You guys need to look after your customers as there are other service providers who goes above and beyond for loyal customers
Mweb's replyOfficial
02 Apr 2026, 09:36Hi Robert, we completely understand your frustration and appreciate your honesty. We recognise that loyal customers deserve reliable service and prompt support, and it’s clear we need to ensure your experience reflects that standard. Please be assured that your feedback has been noted, and we are committed to addressing your concerns promptly and providing the assistance you need to restore your confidence in our service. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply02 Apr 2026, 09:36
Official
Hi Robert, we completely understand your frustration and appreciate your honesty. We recognise that loyal customers deserve reliable service and prompt support, and it’s clear we need to ensure your experience reflects that standard. Please be assured that your feedback has been noted, and we are committed to addressing your concerns promptly and providing the assistance you need to restore your confidence in our service. Kind regards,
The Mweb Team
The Mweb Team
RM
Robert M's updateReviewer Update
02 Apr 2026, 14:35Thanks guys I've received assistance from you guys and awaiting an email confirmation
RM
Robert M's update02 Apr 2026, 14:35
Reviewer Update
Thanks guys I've received assistance from you guys and awaiting an email confirmation
Mweb's replyOfficial
02 Apr 2026, 14:37Hi Robert, we’re glad to hear you’ve received the assistance you needed! Your email confirmation should be coming through shortly. If you don’t receive it within the next day, please let us know so we can follow up. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply02 Apr 2026, 14:37
Official
Hi Robert, we’re glad to hear you’ve received the assistance you needed! Your email confirmation should be coming through shortly. If you don’t receive it within the next day, please let us know so we can follow up. Kind regards,
The Mweb Team
The Mweb Team
RM
Robert M's updateReviewer Update
02 Apr 2026, 15:07Will do but I have no reason to believe it wont be sorted out for me
RM
Robert M's update02 Apr 2026, 15:07
Reviewer Update
Will do but I have no reason to believe it wont be sorted out for me
Mweb's replyOfficial
02 Apr 2026, 15:11Hi Robert, thank you for your patience. We understand that waiting can be frustrating, but please be assured that your case is being actively attended to. We are confident that it will be sorted out for you, and our team will continue to follow up to ensure a smooth resolution. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply02 Apr 2026, 15:11
Official
Hi Robert, thank you for your patience. We understand that waiting can be frustrating, but please be assured that your case is being actively attended to. We are confident that it will be sorted out for you, and our team will continue to follow up to ensure a smooth resolution. Kind regards,
The Mweb Team
The Mweb Team
RM
Robert M's updateReviewer Update
03 Apr 2026, 14:54Still hav not received my e-mail with the agreed 20% off for the next 6months it was stated this will be attended to ASAP. Please clarify when I can expect the e-mail and the new revised subscription and confirm it's active on my account
RM
Robert M's update03 Apr 2026, 14:54
Reviewer Update
Still hav not received my e-mail with the agreed 20% off for the next 6months it was stated this will be attended to ASAP. Please clarify when I can expect the e-mail and the new revised subscription and confirm it's active on my account
RM
Robert M's updateReviewer Update
06 Apr 2026, 12:48Still no feedback with attached discount of 20% via email and confirmation of what was promised to me and that its active on my account
RM
Robert M's update06 Apr 2026, 12:48
Reviewer Update
Still no feedback with attached discount of 20% via email and confirmation of what was promised to me and that its active on my account
Mweb's replyOfficial
07 Apr 2026, 14:39 Hello there. Some messages over the Easter weekend may not have been responded to immediately. We want to reassure you that Mweb is fully committed to providing support and will address every query without delay.This is an automated follow-up to make sure you are fully supported. Please send a private message for any assistance—we’ll reply as quickly as possible.Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply07 Apr 2026, 14:39
Official
Hello there. Some messages over the Easter weekend may not have been responded to immediately. We want to reassure you that Mweb is fully committed to providing support and will address every query without delay.This is an automated follow-up to make sure you are fully supported. Please send a private message for any assistance—we’ll reply as quickly as possible.Kind regards,
The Mweb Team
The Mweb Team
RM
Robert M's updateReviewer Update
07 Apr 2026, 16:39I need the confirmation email that states my discount is active and that it will run as a 20% discount for 6 months.I still need the technical team to assist me with logging into my WiFi router to change passwords *** ill be expecting a call Tommorow between 8am-11am
RM
Robert M's update07 Apr 2026, 16:39
Reviewer Update
I need the confirmation email that states my discount is active and that it will run as a 20% discount for 6 months.I still need the technical team to assist me with logging into my WiFi router to change passwords *** ill be expecting a call Tommorow between 8am-11am
Mweb's replyOfficial
07 Apr 2026, 16:51Hello Robert,
We’ve reached out to our Retention Team to follow up regarding your 20% discount to ensure they provide you with confirmation via email.
For your WiFi password, you can follow these steps to view or change it:
Open your browser
Type the default address in your address bar: 192.168.1.1
Login using the default username and password (found on your router) or, if you changed it previously, use the password you created
Click the three-stripe (Hamburger) menu
Select Network Settings, then Wireless
You can view or update your WiFi details on this page
Click Apply to save any changes
Alternatively, you can send us a private message on Hello Peter with a new WiFi password (must be 8 characters or longer), and our team can update it remotely for you.
Kind regards,
Mweb Team
We’ve reached out to our Retention Team to follow up regarding your 20% discount to ensure they provide you with confirmation via email.
For your WiFi password, you can follow these steps to view or change it:
Open your browser
Type the default address in your address bar: 192.168.1.1
Login using the default username and password (found on your router) or, if you changed it previously, use the password you created
Click the three-stripe (Hamburger) menu
Select Network Settings, then Wireless
You can view or update your WiFi details on this page
Click Apply to save any changes
Alternatively, you can send us a private message on Hello Peter with a new WiFi password (must be 8 characters or longer), and our team can update it remotely for you.
Kind regards,
Mweb Team
Mweb's reply07 Apr 2026, 16:51
Official
Hello Robert,
We’ve reached out to our Retention Team to follow up regarding your 20% discount to ensure they provide you with confirmation via email.
For your WiFi password, you can follow these steps to view or change it:
Open your browser
Type the default address in your address bar: 192.168.1.1
Login using the default username and password (found on your router) or, if you changed it previously, use the password you created
Click the three-stripe (Hamburger) menu
Select Network Settings, then Wireless
You can view or update your WiFi details on this page
Click Apply to save any changes
Alternatively, you can send us a private message on Hello Peter with a new WiFi password (must be 8 characters or longer), and our team can update it remotely for you.
Kind regards,
Mweb Team
We’ve reached out to our Retention Team to follow up regarding your 20% discount to ensure they provide you with confirmation via email.
For your WiFi password, you can follow these steps to view or change it:
Open your browser
Type the default address in your address bar: 192.168.1.1
Login using the default username and password (found on your router) or, if you changed it previously, use the password you created
Click the three-stripe (Hamburger) menu
Select Network Settings, then Wireless
You can view or update your WiFi details on this page
Click Apply to save any changes
Alternatively, you can send us a private message on Hello Peter with a new WiFi password (must be 8 characters or longer), and our team can update it remotely for you.
Kind regards,
Mweb Team
RM
Robert M's updateReviewer Update
08 Apr 2026, 06:31I want a call from the technical team to guide me through the process.This is not the service I expect from MWeb I want confirmation today regarding my discount
RM
Robert M's update08 Apr 2026, 06:31
Reviewer Update
I want a call from the technical team to guide me through the process.This is not the service I expect from MWeb I want confirmation today regarding my discount
Mweb's replyOfficial
08 Apr 2026, 09:26Hi Robert, We understand how frustrating it is when things aren’t progressing as expected, and we appreciate you sharing your concerns. We’ve submitted your request to both the technical team and the retentions team so they can assist with your queries and confirm your discount. They will ensure your requests are addressed appropriately. We appreciate your patience while the teams work on this and will keep things moving to reach a resolution as quickly as possible. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply08 Apr 2026, 09:26
Official
Hi Robert, We understand how frustrating it is when things aren’t progressing as expected, and we appreciate you sharing your concerns. We’ve submitted your request to both the technical team and the retentions team so they can assist with your queries and confirm your discount. They will ensure your requests are addressed appropriately. We appreciate your patience while the teams work on this and will keep things moving to reach a resolution as quickly as possible. Kind regards,
The Mweb Team
The Mweb Team
RM
Robert M's updateReviewer Update
08 Apr 2026, 10:18The apologies are a bit irritating if I state what I want I'm waiting on the call
RM
Robert M's update08 Apr 2026, 10:18
Reviewer Update
The apologies are a bit irritating if I state what I want I'm waiting on the call
Mweb's replyOfficial
08 Apr 2026, 10:21Hi Robert, we’ve requested both our technical team and retentions team to reach out so they can assist you directly and address your concerns. We appreciate your patience while this is being actioned. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply08 Apr 2026, 10:21
Official
Hi Robert, we’ve requested both our technical team and retentions team to reach out so they can assist you directly and address your concerns. We appreciate your patience while this is being actioned. Kind regards,
The Mweb Team
The Mweb Team
RM
Robert M's updateReviewer Update
08 Apr 2026, 12:12There's no more patience this is you dragging your feet and your apology is becoming increasingly patronisingYou can respond but you cant do what has been promised to me now almost a week
RM
Robert M's update08 Apr 2026, 12:12
Reviewer Update
There's no more patience this is you dragging your feet and your apology is becoming increasingly patronisingYou can respond but you cant do what has been promised to me now almost a week
Mweb's replyOfficial
08 Apr 2026, 12:15Hi Robert, We completely understand your frustration with the ongoing delays and acknowledge that the situation has not met your expectations. Our teams are actively reviewing your case to provide the detailed response and resolution you’ve been waiting for. We will ensure that your concerns are clearly addressed once they have completed their review. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply08 Apr 2026, 12:15
Official
Hi Robert, We completely understand your frustration with the ongoing delays and acknowledge that the situation has not met your expectations. Our teams are actively reviewing your case to provide the detailed response and resolution you’ve been waiting for. We will ensure that your concerns are clearly addressed once they have completed their review. Kind regards,
The Mweb Team
The Mweb Team
RM
Robert M's updateReviewer Update
09 Apr 2026, 08:08Im sure it doesn't take more than a week to sort this out.Clearly you are going to drag this out as its a norm when loyal customers need assistance you hav all the relevant details a consultant has already agreed to give me a 20% off my subscription.What still needs to be done other than to call me and confirm it's done or email me to state my account has been amended.Today im at work cant take calls call me after
RM
Robert M's update09 Apr 2026, 08:08
Reviewer Update
Im sure it doesn't take more than a week to sort this out.Clearly you are going to drag this out as its a norm when loyal customers need assistance you hav all the relevant details a consultant has already agreed to give me a 20% off my subscription.What still needs to be done other than to call me and confirm it's done or email me to state my account has been amended.Today im at work cant take calls call me after
RM
Robert M's updateReviewer Update
09 Apr 2026, 08:09After 6
RM
Robert M's update09 Apr 2026, 08:09
Reviewer Update
After 6
Mweb's replyOfficial
09 Apr 2026, 10:31 Good day, Robert,
We completely understand how frustrating it must be to wait for confirmation of your subscription adjustment, especially after providing all the necessary details and already receiving an assurance from a consultant about the 20% discount. We truly appreciate your patience and continued loyalty.
The Retention Team will still be providing feedback regarding your account. To help move things along, we have escalated your case and requested urgency.
If you require any further assistance, please send us a direct message on Hello Peter. Our team will be happy to help.
Kind regards,
Mweb Team
We completely understand how frustrating it must be to wait for confirmation of your subscription adjustment, especially after providing all the necessary details and already receiving an assurance from a consultant about the 20% discount. We truly appreciate your patience and continued loyalty.
The Retention Team will still be providing feedback regarding your account. To help move things along, we have escalated your case and requested urgency.
If you require any further assistance, please send us a direct message on Hello Peter. Our team will be happy to help.
Kind regards,
Mweb Team
Mweb's reply09 Apr 2026, 10:31
Official
Good day, Robert,
We completely understand how frustrating it must be to wait for confirmation of your subscription adjustment, especially after providing all the necessary details and already receiving an assurance from a consultant about the 20% discount. We truly appreciate your patience and continued loyalty.
The Retention Team will still be providing feedback regarding your account. To help move things along, we have escalated your case and requested urgency.
If you require any further assistance, please send us a direct message on Hello Peter. Our team will be happy to help.
Kind regards,
Mweb Team
We completely understand how frustrating it must be to wait for confirmation of your subscription adjustment, especially after providing all the necessary details and already receiving an assurance from a consultant about the 20% discount. We truly appreciate your patience and continued loyalty.
The Retention Team will still be providing feedback regarding your account. To help move things along, we have escalated your case and requested urgency.
If you require any further assistance, please send us a direct message on Hello Peter. Our team will be happy to help.
Kind regards,
Mweb Team
RM
Robert M's updateReviewer Update
09 Apr 2026, 12:19I need assistance from the technical team to assist with the password change and let me have more control who has access to my WiFi anytime after 5:30pm
RM
Robert M's update09 Apr 2026, 12:19
Reviewer Update
I need assistance from the technical team to assist with the password change and let me have more control who has access to my WiFi anytime after 5:30pm
Mweb's replyOfficial
09 Apr 2026, 13:23Good day, Robert,
We understand how important it is to have control over your WiFi access, especially when managing who can connect and ensuring your network remains secure. We also recognise how inconvenient it can be when you’re unable to make these changes on your own.
Our Technical Support Team will be reaching out to assist you with the password change and guide you on managing access to your network. They are currently experiencing technical delays and running behind schedule, but they will make contact as soon as possible. If the call comes through at an inconvenient time, you’ll be able to reschedule directly with the agent assisting you.
If you require any further assistance, please send us a direct message on Hello Peter, and our team will be happy to help.
Kind regards,
Mweb Team
We understand how important it is to have control over your WiFi access, especially when managing who can connect and ensuring your network remains secure. We also recognise how inconvenient it can be when you’re unable to make these changes on your own.
Our Technical Support Team will be reaching out to assist you with the password change and guide you on managing access to your network. They are currently experiencing technical delays and running behind schedule, but they will make contact as soon as possible. If the call comes through at an inconvenient time, you’ll be able to reschedule directly with the agent assisting you.
If you require any further assistance, please send us a direct message on Hello Peter, and our team will be happy to help.
Kind regards,
Mweb Team
Mweb's reply09 Apr 2026, 13:23
Official
Good day, Robert,
We understand how important it is to have control over your WiFi access, especially when managing who can connect and ensuring your network remains secure. We also recognise how inconvenient it can be when you’re unable to make these changes on your own.
Our Technical Support Team will be reaching out to assist you with the password change and guide you on managing access to your network. They are currently experiencing technical delays and running behind schedule, but they will make contact as soon as possible. If the call comes through at an inconvenient time, you’ll be able to reschedule directly with the agent assisting you.
If you require any further assistance, please send us a direct message on Hello Peter, and our team will be happy to help.
Kind regards,
Mweb Team
We understand how important it is to have control over your WiFi access, especially when managing who can connect and ensuring your network remains secure. We also recognise how inconvenient it can be when you’re unable to make these changes on your own.
Our Technical Support Team will be reaching out to assist you with the password change and guide you on managing access to your network. They are currently experiencing technical delays and running behind schedule, but they will make contact as soon as possible. If the call comes through at an inconvenient time, you’ll be able to reschedule directly with the agent assisting you.
If you require any further assistance, please send us a direct message on Hello Peter, and our team will be happy to help.
Kind regards,
Mweb Team
RM
Robert M's updateReviewer Update
10 Apr 2026, 07:42Guys is there someone working in a department that specialises in excuses and patronising skills? Now you have problems guys common I gave you my number and a time you can call me im not wasting my airtime to wait 25mins for a call to be attended to and a live chat that no one responds respond when you interact.Again call me anytime after 5 30pm
RM
Robert M's update10 Apr 2026, 07:42
Reviewer Update
Guys is there someone working in a department that specialises in excuses and patronising skills? Now you have problems guys common I gave you my number and a time you can call me im not wasting my airtime to wait 25mins for a call to be attended to and a live chat that no one responds respond when you interact.Again call me anytime after 5 30pm
Mweb's replyOfficial
10 Apr 2026, 10:53Hello Robert.
We have arranged for a tech support call back for after 5.30 pm as per your request. Our teams will call to help guide you through the above wifi password update guidelines.
Kind regards,
The Mweb Team
We have arranged for a tech support call back for after 5.30 pm as per your request. Our teams will call to help guide you through the above wifi password update guidelines.
Kind regards,
The Mweb Team
Mweb's reply10 Apr 2026, 10:53
Official
Hello Robert.
We have arranged for a tech support call back for after 5.30 pm as per your request. Our teams will call to help guide you through the above wifi password update guidelines.
Kind regards,
The Mweb Team
We have arranged for a tech support call back for after 5.30 pm as per your request. Our teams will call to help guide you through the above wifi password update guidelines.
Kind regards,
The Mweb Team
RM
Robert M's updateReviewer Update
10 Apr 2026, 12:40Im waiting patiently going in for a week as per my request we'll see if you keep your word
RM
Robert M's update10 Apr 2026, 12:40
Reviewer Update
Im waiting patiently going in for a week as per my request we'll see if you keep your word
Mweb's replyOfficial
10 Apr 2026, 14:50 Hello Robert.
The callback has been logged as per your above request with the tech support team for after 5.30 pm ASAP.
Kind regards,
The Mweb Team
The callback has been logged as per your above request with the tech support team for after 5.30 pm ASAP.
Kind regards,
The Mweb Team
Mweb's reply10 Apr 2026, 14:50
Official
Hello Robert.
The callback has been logged as per your above request with the tech support team for after 5.30 pm ASAP.
Kind regards,
The Mweb Team
The callback has been logged as per your above request with the tech support team for after 5.30 pm ASAP.
Kind regards,
The Mweb Team
RM
Robert M's updateReviewer Update
10 Apr 2026, 22:44Got assistance as promised thanx guys
RM
Robert M's update10 Apr 2026, 22:44
Reviewer Update
Got assistance as promised thanx guys
Mweb's replyOfficial
13 Apr 2026, 15:18 Hello Robert.
You`re welcome.
If you require any further assistance, please send us a direct message on Hello Peter, and our team will be happy to help.
Kind regards,
Mweb Team
You`re welcome.
If you require any further assistance, please send us a direct message on Hello Peter, and our team will be happy to help.
Kind regards,
Mweb Team
Mweb's reply13 Apr 2026, 15:18
Official
Hello Robert.
You`re welcome.
If you require any further assistance, please send us a direct message on Hello Peter, and our team will be happy to help.
Kind regards,
Mweb Team
You`re welcome.
If you require any further assistance, please send us a direct message on Hello Peter, and our team will be happy to help.
Kind regards,
Mweb Team