TR
Thembi R
1 reviews | Active since Oct 2021
05 Sept 2026, 00:03
I want my refund
Poor service delivery, with no specific turnaround time and false promises. I want my reimbur*****t from the 01-08-26 to the 11-08-26. Aneth & Tumelo ruled my query as a general outage, which discovered to be a cable. 04 Aug vuyiswa assisted with a thorough troubleshooting & only then a query was logged. 08 August spoke to an agent & a field agents were sent out. Very helpful guys that ensured technicians were released by 11 Aug. Then I spoke to Aneth on 12 Aug who advised they will investigate my query & respond to my query in 5 days time. Till today, I have not received any communication regarding my query or refund???????
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Mweb's replyOfficial
07 Sept 2026, 08:38Hi Thembi,
We understand how frustrating it must be to have experienced an extended loss of connectivity and then wait for feedback regarding your refund query. Being without service for such a period is certainly not the experience we aim to provide. To ensure your refund request receives the necessary attention, we have escalated the matter to the relevant team for review. The team will assess the outage period, the concerns you've raised regarding the investigation, and your refund request, and will provide you with feedback directly.Should you require any additional assistance while the matter is being reviewed, please continue engaging with us via direct message and we'll gladly assist.
Kind regards,
Mweb Team
We understand how frustrating it must be to have experienced an extended loss of connectivity and then wait for feedback regarding your refund query. Being without service for such a period is certainly not the experience we aim to provide. To ensure your refund request receives the necessary attention, we have escalated the matter to the relevant team for review. The team will assess the outage period, the concerns you've raised regarding the investigation, and your refund request, and will provide you with feedback directly.Should you require any additional assistance while the matter is being reviewed, please continue engaging with us via direct message and we'll gladly assist.
Kind regards,
Mweb Team
Mweb's reply07 Sept 2026, 08:38
Official
Hi Thembi,
We understand how frustrating it must be to have experienced an extended loss of connectivity and then wait for feedback regarding your refund query. Being without service for such a period is certainly not the experience we aim to provide. To ensure your refund request receives the necessary attention, we have escalated the matter to the relevant team for review. The team will assess the outage period, the concerns you've raised regarding the investigation, and your refund request, and will provide you with feedback directly.Should you require any additional assistance while the matter is being reviewed, please continue engaging with us via direct message and we'll gladly assist.
Kind regards,
Mweb Team
We understand how frustrating it must be to have experienced an extended loss of connectivity and then wait for feedback regarding your refund query. Being without service for such a period is certainly not the experience we aim to provide. To ensure your refund request receives the necessary attention, we have escalated the matter to the relevant team for review. The team will assess the outage period, the concerns you've raised regarding the investigation, and your refund request, and will provide you with feedback directly.Should you require any additional assistance while the matter is being reviewed, please continue engaging with us via direct message and we'll gladly assist.
Kind regards,
Mweb Team