I want my refund and no longer of your abusive service!!

I am so disappointed in this network that I have been using for over a year. They have let me down before but I overlooked that red flag and hoped that they will learn from theor mistake, like any other company would. The only mishap I made is to make a payment in the Mweb account using my bank app. Then my internet gets discontinued/cut. I then call the company, via call centre to enquire what was the issue of the internet not being accessible?! A centre agent tells me that I paid into an incorrect account. I simply rep**** that is was the same company I paid but she just resisted and told me that I need to fix it. She refers me to docs@ mweb.co.za address to retrieve my refund and tranfer to the right account to activate my wifi. This nightmare started October 2023 and I am still sitting without internet!! I decided to just go to another network that is customer centric and have better service, instead I opted to just get my refund of R400. Then I was told to get a bank statement and mt ID, did that! No response since last year, I resend and instead I get a norply email and only in January they decided to send and email, stating that they have a high volume bla bla bla, really, since last year....listen here Mweb I want my money back, I dont care about your volume, refund me now! I am sick of you **** service and I will never advise anyone to engage with your business and mind you, I have referred a lot of customers including external stakeholders of my company. You make me sick!!