I want my refund

The worst service ever came across, November 2023 I requested to change my plan to sim only for R229 Telkom 120GB day + 120GB Night. my was assisted by Micaela Horne Sales Support administrator who did not cancel my other subscription and was billed for two subscription for December 2023 and January 2024. R847.47 which came back unpaid for december and they submitted another debit order for the same month, this lead to unpaid debit order on my bank account and ended up paying bank fees of R1307.00 including their R847.47....I called several time and was send from pillar to post with no resolution, I spoke to the follwoing consultants and they promised me call backs Micaela Horne Sales Support administrator Nquthokazi,Gino Marchesi,Sizwe Dladla and marilyn Haupt manager

I need Mweb to refund including my bank charges.

Mweb account no: ***1 contact no: *** email: ***