I want my money back!

I successfully had an account with Mweb for years, when i moved house, i asked them to cancel the one fibre account and open a new one at the new location. They opened the new one, but never cancelled teh old one, now i get billed or both even though i cancelled the one. The best part is when you phone them they say they will follow up and nothing happens, at the end of the month they deduct the money from my bank account. Worst service ever, especially when they ask you how did you cancell the account when they apparently are supposed to have records of all calls.

Now i get shoved from one teleassistant to another, on my own cost, and they

23 July i asked for two accounts to be retained on 30 sep i followed following up on a cancellation today 29 Oct im following up on a cancellation that was never requested.

they conviniently levae out the calls when i called for a cancellation

Maybe if i just block the debit order i might actually get their attention!