1 reviews | Active since Mar 2009
I want my internet
I have been battling with Telkom for past month about my line being down, but it seems my service provider can't also help me on this. I have phoning them since Monday wanting them to get Telkom to repair this fault. Nothing seems to also be happening there also. I do not receive feed back or when will this be resolved.
Good Day roc,
Thank you for taking the time to raise your concerns.
Please accept our apologies for the delayed reply.
The line fault has been linked to a bulk fault, relating to cable theft in your area.
Under these circumstances, faults normally take longer to be addressed by Openserve/Telkom. We have escalated the query and will continue to follow up with them regarding the fault.
The last feedback was relayed to you today, after you made contact with us.
Further feedback will be provided to you, as soon as we receive it from the infrastructure provider.
Please bear with us during this time.
Kind regards
MWEB Client Services
Good Day roc,
Thank you for taking the time to raise your concerns.
Please accept our apologies for the delayed reply.
The line fault has been linked to a bulk fault, relating to cable theft in your area.
Under these circumstances, faults normally take longer to be addressed by Openserve/Telkom. We have escalated the query and will continue to follow up with them regarding the fault.
The last feedback was relayed to you today, after you made contact with us.
Further feedback will be provided to you, as soon as we receive it from the infrastructure provider.
Please bear with us during this time.
Kind regards
MWEB Client Services