I want a refund

This is by far the worst experience in the last 5 years since using Mweb. TWICE LAST MONTH I WAS DISCONNECTED. TWICE I FOWARDED PROOF OF PAYMENT. Yesterday I was disconnected again, claiming their is an payment outstanding for last month. The agent I interacted with yesterday said that they are unable to trace my payment. My ref number changed, it was an instant payment. They cannot trace my payment, so I must remain without wifi. Wifi that I already made payment for, for the month of October aswell. The manner in which Mweb does not care about their customers is appalling. Not once was I contacted after sending proof of payment and informed that they are unable to trace my payment. NOT ONCE. And then Mweb has the audacity to charge me for reconnecting. As of i am late with payment.The agent was cute enough to ask that I foward my POP for October but they will not be able to provide me with wifi because Mweb cannot trace my payment. The monthly payment does not justify the **** poor wifi connection The disregard this company has towards their customers is despicable