I thought I had seen horrible service until Mweb.

Do not use this service provider!! For the people at the back I repeat....run for your life!

You couldn't pay me to become an Mweb customer ever again. Been calling them everyday for 3 weeks trying to get my Vumatel fibre reconnected after missing a payment and being disconnected for 1 month. I've spent more money on airtime calling them than I spend on the fibre lol.

After being taken from pillar to post about my order, then paying for said order, I was told my payment could not be located. They kept blaming Vumatel for everything whenever I could get hold of them. Otherwise their phones sometimes didn't work, their agents hung up on me sometimes, they never responded to any of the emails I sent and all promises to call me back never materialised. I had to call Vumatel themselves only to find out that the link Mweb sent me to make a payment was allocated to another Mweb client who as I speak has been activated and is enjoying my money stressfree probably with a big smile on his face.

After going through so much and basically solving my own problem, they are telling me I have to wait 15 working days for a refund.....yes I said 15 working days.

I thought I'd gone through a lot in life but Mweb proved me wrong shame.