I subscribed on 02 June 2026 and immediately, our service experienced challenges which required I interact with the support centre both on whatsapp and call in

Item: Mweb
Rating: 5
Author: Shibishi S

I subscribed on 02 June 2026 and immediately, our service experienced challenges which required I interact with the support centre both on whatsapp and call in. The call in queue's were long which meant there were large volumes of peopel requiring technical support. I dreaded being kept endlessly on wait since it takes eons to move from being number caller 15 in the queue to number 1. In the end, we never did get asisstance from teh call in centre but from the whatsapp technical support. I would encourage Mweb customers to use that option instead which eventually came through to us. We were helped by a person who was technically astute, patient with understanding our query and was on top of her game. Thank you Aieysha!

Helpful (0)

Replies (1)

Mweb's replyOfficial

12 Jun 2026, 10:37

Hi Shibishi,

Thank you for taking the time to share this detailed feedback.

It’s clear the start of your service journey was challenging, especially having to deal with long call queues and limited success when trying to reach support via phone. When you’re already experiencing service issues, the added difficulty of waiting without assistance can make the situation feel even more frustrating.

At the same time, it’s good to hear that the WhatsApp support channel ultimately provided the help you needed, and that the agent was able to step in with patience, technical understanding, and clear ownership of your query. That kind of support experience is exactly what we aim for, especially during onboarding when stability is critical.

We also appreciate your insight around WhatsApp as a support option, feedback like this helps highlight where customers are finding more effective access to assistance.

If you need anything further as your service continues, we’re here to help.

Kind regards,
The Mweb Team

Mweb's reply12 Jun 2026, 10:37

Official

Hi Shibishi,

Thank you for taking the time to share this detailed feedback.

We also appreciate your insight around WhatsApp as a support option, feedback like this helps highlight where customers are finding more effective access to assistance.

If you need anything further as your service continues, we’re here to help.

Kind regards,
The Mweb Team