I struggled for about 2 weeks with emails not down loading

I struggled for about 2 weeks with emails not down loading. My computer guy was too booked up to help me. Occasionally emails would arrive yet every morning it didn’t perform maybe around 11 emails would come in. Luckily I’m not a business and I could ignore the days there were no emails. Then I REMEMBERED phone MWeb for technical help, this time I was 1st in the queue, last time I was 17th and could nt wait any longer. This lady helped me, in between long waits. Then I was cut off, possibly ran out of airtime. However I saw a what’sApp from her, re-iterating the pop etc that had to type in. I duly filled it in and got a test email from Microsoft. And I gathered all was in order. ⭐️⭐️⭐️⭐️⭐️for not dropping me but for sending me the solution by What’sApp, since she has my number. I am so grateful for a good experience.