K
Keneilwe
1 reviews | Active since May 2026
06 Jun 2026, 09:48
I started using Mweb...
I started using Mweb last month I payed R250 connection and R201 for May Pro-rata because I started on the 15th so today I was told I was supposed to pay R490 on the 27th of May,R250 on the 15th R201 on 25th I was supposed to pay R490 on that 27th so im going to be disconnected,im getting payed on the 15th they say they don't have debit order for 15th they never explained that to me R941 the amount that I was supposed to pay on May I should have stayed with DSTV WIFI if they explained that to me today I was talking to a rude agent and it's the first time
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Mweb's replyOfficial
08 Jun 2026, 08:28Hi Keneilwe,
We can understand your frustration. As a new customer, you expected the billing and payment dates to be clearly explained from the start, and it's concerning to be faced with a larger amount due and the possibility of disconnection. We also note your concern regarding the service you received when trying to get assistance.Please send us a private message with your Mweb email address or account number so we can review your account details and assist further.Kind regards,
The Mweb Team.
We can understand your frustration. As a new customer, you expected the billing and payment dates to be clearly explained from the start, and it's concerning to be faced with a larger amount due and the possibility of disconnection. We also note your concern regarding the service you received when trying to get assistance.Please send us a private message with your Mweb email address or account number so we can review your account details and assist further.Kind regards,
The Mweb Team.
Mweb's reply08 Jun 2026, 08:28
Official
Hi Keneilwe,
We can understand your frustration. As a new customer, you expected the billing and payment dates to be clearly explained from the start, and it's concerning to be faced with a larger amount due and the possibility of disconnection. We also note your concern regarding the service you received when trying to get assistance.Please send us a private message with your Mweb email address or account number so we can review your account details and assist further.Kind regards,
The Mweb Team.
We can understand your frustration. As a new customer, you expected the billing and payment dates to be clearly explained from the start, and it's concerning to be faced with a larger amount due and the possibility of disconnection. We also note your concern regarding the service you received when trying to get assistance.Please send us a private message with your Mweb email address or account number so we can review your account details and assist further.Kind regards,
The Mweb Team.