KH
Kaile H
1 reviews | Active since May 2026
29 May 2026, 08:32
I spoke to an agent on Monday about moving my service
I spoke to an agent on Monday about moving my service. He had no clue what he was talking about as he was asking for a serial number on the ONT box which does not have a serial number! I then phoned again and spoke to a different agent who was able to help me with absolutely no issues. Mweb you really need to train your agents better! They should not be taking calls if they don’t know the products!
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Mweb's replyOfficial
29 May 2026, 09:41Hi Kaile,
We understand your frustration regarding the conflicting information you received when arranging your service move, especially when it led to delays and confusion. This is not the level of consistency we aim to provide.
It’s good to hear that a second agent was able to assist you without issues and help you move forward with your request. However, your feedback regarding product knowledge and training gaps is important and highlights an area that needs attention to improve the overall support experience.
Thank you for taking the time to share your experience with us.
Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply29 May 2026, 09:41
Official
Hi Kaile,
We understand your frustration regarding the conflicting information you received when arranging your service move, especially when it led to delays and confusion. This is not the level of consistency we aim to provide.
It’s good to hear that a second agent was able to assist you without issues and help you move forward with your request. However, your feedback regarding product knowledge and training gaps is important and highlights an area that needs attention to improve the overall support experience.
Thank you for taking the time to share your experience with us.
Kind regards,
The Mweb Team
The Mweb Team