TM
Tshegofatso M
1 reviews | Active since May 2026
13 May 2026, 11:41
I signed up for Fibre with Mweb, paid all fees but I still don’t have connection
I signed up for Fibre with Mweb, paid all fees but I still don’t have connection. When I communicate this with their agents I’m not getting any assistance. My calls are being hung up. Mweb has very poor service an don’t care about customer satisfaction, All efforts I have tried to get my connection, have been in vain
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Mweb's replyOfficial
13 May 2026, 11:58Hi Tshegofatso,
We understand how frustrating and upsetting it is to have paid all required fees, still be without a working connection, and then struggle to get assistance when you reach out. Having calls disconnected and no clear progress on activation can understandably leave you feeling that your concerns are not being taken seriously, and this is not the experience we want for our clients.
We’ve reviewed your account and can confirm that there is an open line fault logged under reference MWB***4, which has been submitted to Zoom due to a line issue. Our Faults Monitoring Team is actively tracking this fault. Zoom has confirmed that the matter has been escalated on their side and that additional feedback will be provided soon. We’ve also requested our team to keep a close eye on this fault, ensure it is prioritised, and keep you updated as progress is made.
Your experience around activation delays, dropped calls, and lack of support will be shared with our Service Quality Team for review and improvement, as clear communication and follow‑through are critical during installation and activation.
If you need further assistance while the fault is being worked on, please feel free to reach out to us via a direct message on Hello Peter, and we’ll continue assisting and keeping visibility on this matter.
Kind regards,
Mweb Team
We understand how frustrating and upsetting it is to have paid all required fees, still be without a working connection, and then struggle to get assistance when you reach out. Having calls disconnected and no clear progress on activation can understandably leave you feeling that your concerns are not being taken seriously, and this is not the experience we want for our clients.
We’ve reviewed your account and can confirm that there is an open line fault logged under reference MWB***4, which has been submitted to Zoom due to a line issue. Our Faults Monitoring Team is actively tracking this fault. Zoom has confirmed that the matter has been escalated on their side and that additional feedback will be provided soon. We’ve also requested our team to keep a close eye on this fault, ensure it is prioritised, and keep you updated as progress is made.
Your experience around activation delays, dropped calls, and lack of support will be shared with our Service Quality Team for review and improvement, as clear communication and follow‑through are critical during installation and activation.
If you need further assistance while the fault is being worked on, please feel free to reach out to us via a direct message on Hello Peter, and we’ll continue assisting and keeping visibility on this matter.
Kind regards,
Mweb Team
Mweb's reply13 May 2026, 11:58
Official
Hi Tshegofatso,
We understand how frustrating and upsetting it is to have paid all required fees, still be without a working connection, and then struggle to get assistance when you reach out. Having calls disconnected and no clear progress on activation can understandably leave you feeling that your concerns are not being taken seriously, and this is not the experience we want for our clients.
We’ve reviewed your account and can confirm that there is an open line fault logged under reference MWB***4, which has been submitted to Zoom due to a line issue. Our Faults Monitoring Team is actively tracking this fault. Zoom has confirmed that the matter has been escalated on their side and that additional feedback will be provided soon. We’ve also requested our team to keep a close eye on this fault, ensure it is prioritised, and keep you updated as progress is made.
Your experience around activation delays, dropped calls, and lack of support will be shared with our Service Quality Team for review and improvement, as clear communication and follow‑through are critical during installation and activation.
If you need further assistance while the fault is being worked on, please feel free to reach out to us via a direct message on Hello Peter, and we’ll continue assisting and keeping visibility on this matter.
Kind regards,
Mweb Team
We understand how frustrating and upsetting it is to have paid all required fees, still be without a working connection, and then struggle to get assistance when you reach out. Having calls disconnected and no clear progress on activation can understandably leave you feeling that your concerns are not being taken seriously, and this is not the experience we want for our clients.
We’ve reviewed your account and can confirm that there is an open line fault logged under reference MWB***4, which has been submitted to Zoom due to a line issue. Our Faults Monitoring Team is actively tracking this fault. Zoom has confirmed that the matter has been escalated on their side and that additional feedback will be provided soon. We’ve also requested our team to keep a close eye on this fault, ensure it is prioritised, and keep you updated as progress is made.
Your experience around activation delays, dropped calls, and lack of support will be shared with our Service Quality Team for review and improvement, as clear communication and follow‑through are critical during installation and activation.
If you need further assistance while the fault is being worked on, please feel free to reach out to us via a direct message on Hello Peter, and we’ll continue assisting and keeping visibility on this matter.
Kind regards,
Mweb Team