I should have read reviews 1st.

I signed up for 1 of mweb's LTE packages early in November but cancelled the order telephonically before any debt orders can be collected from my account. I was assured the deby order would not be processed. 11 hours later they proceeded to debt my account, that was on 03 Novmber. I called again to query it & confirm I would get a refund, agent confirmed I would be refunded. It's 12 December & I still haven't been refunded but also can't seem get hold of them telephonically or on live chat.