I selected the 25th as my debit date

Item: Mweb
Rating: 1
Author: Sakina N

I selected the 25th as my debit date. Every month they debit me on any date they feel like, after the 25th. I download the app to change it because I never authorized this but it so useless you cant do anything. I then opted to use the chat function only to be talking to myself, nobody ever answered me. I tried again on Friday to use the chat function and the agent ended it as soon as ot started. I got a call today, I explained my frustrations and the advisor cut the call in my ear. I called the call center at 11h12 this morning, I am still on hold and it is now 12h49. This is beyond words. If there were a negative rating id gladly do that. Do yourself a favour and do not engage with Mweb, there are many other service providers out there

Helpful (0)

Replies (1)

Mweb's replyOfficial

03 Mar 2026, 13:25

Good day, Sakina,We understand how frustrating it must be to deal with unexpected debit dates, challenges with the app, and extended wait times when trying to get assistance. Your concerns are important to us, and we want to ensure they are properly reviewed and addressed.

Below you will find detailed steps on how to go about changing your debit order collection date in your Online Account:

Sign in at www.mweb.co.za
Navigate to My Billing
Select Change Debit Order Date and choose a suitable date

Thank you for your patience, and we hope this helps you manage your billing more easily. If you run into any issues, please don’t hesitate to reach out.

Mweb's reply03 Mar 2026, 13:25

Official

Sign in at www.mweb.co.za
Navigate to My Billing
Select Change Debit Order Date and choose a suitable date

Thank you for your patience, and we hope this helps you manage your billing more easily. If you run into any issues, please don’t hesitate to reach out.