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Naomi Naomi.paulo
1 reviews | Active since Apr 2026
09 Apr 2026, 14:37
I requested a WiFi/fibre connection on 17 March 2026 and paid approximately R250 for installation
I requested a WiFi/fibre connection on 17 March 2026 and paid approximately R250 for installation. To date (10 April 2026), the service has still not been installed or activated. Despite this, I have already been billed for a monthly subscription, even though I have not used the service at all. This is unacceptable. Octotel technicians came out for installation, but the connection was never completed. When I follow up, I am repeatedly told to wait 72 hours, yet no resolution has been provided.
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Mweb's replyOfficial
09 Apr 2026, 14:55Hello Naomi.
Thank you for outlining your experience so clearly. Waiting from 17 March to now without installation being completed, while already being billed for a service you haven’t been able to use, is understandably frustrating. Being asked to wait repeated 72-hour cycles without progress only adds to that frustration.
We’ve taken this forward by engaging directly with the team responsible for Octotel installations and have formally reported your feedback. They will now review your order in detail, including the incomplete installation visit, and provide you with a clear update via email on the next steps to get your service fully activated as soon as possible.
We will see this through to completion and ensure you have both clarity and a working service without further unnecessary delays. Please reach out to us via private message for any further updates.
Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply09 Apr 2026, 14:55
Official
Hello Naomi.
Thank you for outlining your experience so clearly. Waiting from 17 March to now without installation being completed, while already being billed for a service you haven’t been able to use, is understandably frustrating. Being asked to wait repeated 72-hour cycles without progress only adds to that frustration.
We’ve taken this forward by engaging directly with the team responsible for Octotel installations and have formally reported your feedback. They will now review your order in detail, including the incomplete installation visit, and provide you with a clear update via email on the next steps to get your service fully activated as soon as possible.
We will see this through to completion and ensure you have both clarity and a working service without further unnecessary delays. Please reach out to us via private message for any further updates.
Kind regards,
The Mweb Team
The Mweb Team