I requested a downgrade from 50/50 to 30/30 back in April, when I was experiencing financial difficulties

I requested a downgrade from 50/50 to 30/30 back in April, when I was experiencing financial difficulties. Unfortunately, my request was only processed on 29 August, four months later. By that time, my financial situation had improved, and I had honestly forgotten about the downgrade request. I then contacted MWEB to have my original service reinstated, as I no longer needed the downgrade and it was now causing an inconvenience for me. I was informed by the agent that the upgrade would take another 30 days to process. After expressing my dissatisfaction with the turnaround time, the agent advised that he had tried to submit an urgent request for September, although he could not guarantee that it would be successful. I would like for MWEB to improve the turnaround time for processing customer requests. Four months is an excessively long time to action a request, particularly when the delay can have a direct impact on the customer.