S
Shane
1 reviews | Active since May 2026
30 May 2026, 13:19
I recently ordered a 500Mbps / 200Mbps line
I recently ordered a 500Mbps / 200Mbps line. My internet is active, but I am currently only receiving 25Mbps speeds. I contacted your support team, and I must say they were incredibly helpful and have already logged the escalation for me. However, I wanted to highlight this because the team mentioned the delay is due to the line only being activated as 500Mbps on Mweb's side, while Vumatel still has it set to 25Mbps. While I appreciate the support team's help, I feel that the service should have been seamlessly activated on both ends at the same time, rather than requiring me to follow up and escalate it. I'm not looking for any compensation; I just wanted to share this frustration in the hopes that it helps improve the onboarding process in the future, and to request your help in keeping an eye on this so my correct speeds can be provisioned as soon as possible. Thank you for the helpful support so far, and I look forward to getting the line running at full speed soon.
Helpful (0)
Replies (2)0
Replies (2)
Mweb's replyOfficial
01 Jun 2026, 10:24Hi Shane,
Thank you for taking the time to share your experience and for the detailed feedback. We truly appreciate you highlighting both the support you received and the challenge you’ve encountered. It’s completely understandable how frustrating it is to have your line active but not provisioned at the correct speed, especially when everything should have been aligned from the start. This is not the experience we want for you.
We’re glad to hear that the support team assisted promptly and escalated the matter. At the same time, your expectation is valid, activation should be seamless across both Mweb and the network provider, without requiring you to follow up or escalate it yourself.
Your feedback is invaluable and will be shared with our Service Quality Team for review and improvement, as this highlights a gap in the onboarding and provisioning process that needs to be addressed.
We remain focused on ensuring your line is provisioned correctly and that your speeds align with your package as soon as possible. If you’d like us to stay involved or review progress, you’re welcome to connect with us via direct message on Hello Peter, and we’ll provide assistance.
Kind regards,
Mweb Team
Thank you for taking the time to share your experience and for the detailed feedback. We truly appreciate you highlighting both the support you received and the challenge you’ve encountered. It’s completely understandable how frustrating it is to have your line active but not provisioned at the correct speed, especially when everything should have been aligned from the start. This is not the experience we want for you.
We’re glad to hear that the support team assisted promptly and escalated the matter. At the same time, your expectation is valid, activation should be seamless across both Mweb and the network provider, without requiring you to follow up or escalate it yourself.
Your feedback is invaluable and will be shared with our Service Quality Team for review and improvement, as this highlights a gap in the onboarding and provisioning process that needs to be addressed.
We remain focused on ensuring your line is provisioned correctly and that your speeds align with your package as soon as possible. If you’d like us to stay involved or review progress, you’re welcome to connect with us via direct message on Hello Peter, and we’ll provide assistance.
Kind regards,
Mweb Team
Mweb's reply01 Jun 2026, 10:24
Official
Hi Shane,
Thank you for taking the time to share your experience and for the detailed feedback. We truly appreciate you highlighting both the support you received and the challenge you’ve encountered. It’s completely understandable how frustrating it is to have your line active but not provisioned at the correct speed, especially when everything should have been aligned from the start. This is not the experience we want for you.
We’re glad to hear that the support team assisted promptly and escalated the matter. At the same time, your expectation is valid, activation should be seamless across both Mweb and the network provider, without requiring you to follow up or escalate it yourself.
Your feedback is invaluable and will be shared with our Service Quality Team for review and improvement, as this highlights a gap in the onboarding and provisioning process that needs to be addressed.
We remain focused on ensuring your line is provisioned correctly and that your speeds align with your package as soon as possible. If you’d like us to stay involved or review progress, you’re welcome to connect with us via direct message on Hello Peter, and we’ll provide assistance.
Kind regards,
Mweb Team
Thank you for taking the time to share your experience and for the detailed feedback. We truly appreciate you highlighting both the support you received and the challenge you’ve encountered. It’s completely understandable how frustrating it is to have your line active but not provisioned at the correct speed, especially when everything should have been aligned from the start. This is not the experience we want for you.
We’re glad to hear that the support team assisted promptly and escalated the matter. At the same time, your expectation is valid, activation should be seamless across both Mweb and the network provider, without requiring you to follow up or escalate it yourself.
Your feedback is invaluable and will be shared with our Service Quality Team for review and improvement, as this highlights a gap in the onboarding and provisioning process that needs to be addressed.
We remain focused on ensuring your line is provisioned correctly and that your speeds align with your package as soon as possible. If you’d like us to stay involved or review progress, you’re welcome to connect with us via direct message on Hello Peter, and we’ll provide assistance.
Kind regards,
Mweb Team
Mweb's replyOfficial
01 Jun 2026, 10:26Hi Shane,
Thank you for taking the time to share your experience and for the detailed feedback. We truly appreciate you highlighting both the support you received and the challenge you’ve encountered. It’s completely understandable how frustrating it is to have your line active but not provisioned at the correct speed, especially when everything should have been aligned from the start. This is not the experience we want for you.
We’re glad to hear that the support team assisted promptly and escalated the matter. At the same time, your expectation is valid, activation should be seamless across both Mweb and the network provider, without requiring you to follow up or escalate it yourself.
Your feedback is invaluable and will be shared with our Service Quality Team for review and improvement, as this highlights a gap in the onboarding and provisioning process that needs to be addressed.
We remain focused on ensuring your line is provisioned correctly and that your speeds align with your package as soon as possible. If you’d like us to stay involved or review progress, you’re welcome to connect with us via direct message on Hello Peter, and we’ll provide assistance.
Kind regards,
Mweb Team
Thank you for taking the time to share your experience and for the detailed feedback. We truly appreciate you highlighting both the support you received and the challenge you’ve encountered. It’s completely understandable how frustrating it is to have your line active but not provisioned at the correct speed, especially when everything should have been aligned from the start. This is not the experience we want for you.
We’re glad to hear that the support team assisted promptly and escalated the matter. At the same time, your expectation is valid, activation should be seamless across both Mweb and the network provider, without requiring you to follow up or escalate it yourself.
Your feedback is invaluable and will be shared with our Service Quality Team for review and improvement, as this highlights a gap in the onboarding and provisioning process that needs to be addressed.
We remain focused on ensuring your line is provisioned correctly and that your speeds align with your package as soon as possible. If you’d like us to stay involved or review progress, you’re welcome to connect with us via direct message on Hello Peter, and we’ll provide assistance.
Kind regards,
Mweb Team
Mweb's reply01 Jun 2026, 10:26
Official
Hi Shane,
Thank you for taking the time to share your experience and for the detailed feedback. We truly appreciate you highlighting both the support you received and the challenge you’ve encountered. It’s completely understandable how frustrating it is to have your line active but not provisioned at the correct speed, especially when everything should have been aligned from the start. This is not the experience we want for you.
We’re glad to hear that the support team assisted promptly and escalated the matter. At the same time, your expectation is valid, activation should be seamless across both Mweb and the network provider, without requiring you to follow up or escalate it yourself.
Your feedback is invaluable and will be shared with our Service Quality Team for review and improvement, as this highlights a gap in the onboarding and provisioning process that needs to be addressed.
We remain focused on ensuring your line is provisioned correctly and that your speeds align with your package as soon as possible. If you’d like us to stay involved or review progress, you’re welcome to connect with us via direct message on Hello Peter, and we’ll provide assistance.
Kind regards,
Mweb Team
Thank you for taking the time to share your experience and for the detailed feedback. We truly appreciate you highlighting both the support you received and the challenge you’ve encountered. It’s completely understandable how frustrating it is to have your line active but not provisioned at the correct speed, especially when everything should have been aligned from the start. This is not the experience we want for you.
We’re glad to hear that the support team assisted promptly and escalated the matter. At the same time, your expectation is valid, activation should be seamless across both Mweb and the network provider, without requiring you to follow up or escalate it yourself.
Your feedback is invaluable and will be shared with our Service Quality Team for review and improvement, as this highlights a gap in the onboarding and provisioning process that needs to be addressed.
We remain focused on ensuring your line is provisioned correctly and that your speeds align with your package as soon as possible. If you’d like us to stay involved or review progress, you’re welcome to connect with us via direct message on Hello Peter, and we’ll provide assistance.
Kind regards,
Mweb Team