DM
Dylan M
1 reviews | Active since Mar 2021
18 Sept 2026, 12:09
I recently decided to switch ISPs to Mweb, I placed an order for the same speed with the same fib...
I recently decided to switch ISPs to Mweb, I placed an order for the same speed with the same fiber provider on Wednesday morning. I was prompted to pay the upfront fee which I did. I even got another sales call in the same hour I placed my order. But then crickets...no update until I followed up on Friday. Reneicia then asked me for photos of the ont box and said activation takes 12-24 hours. So let's see if Mweb is fast on sales calls and delivering the service. 🤞🏽 Even though we off to a bumpy start im not considering canceling my order yet. More proactive update comms would have been appreciated.
Helpful (0)
Replies (1)0
Replies (1)
Mweb's replyOfficial
18 Sept 2026, 12:20Hi Dylan,
We understand the frustration with the bumpy start, especially after placing your order, making the upfront payment and receiving quick sales follow-up, only to have to follow up yourself when you hadn’t received an update by Friday. We also recognise that more proactive communication during the activation process would have made the experience clearer and easier.
We appreciate that you’re giving Mweb the opportunity to get things back on track and that you’re still open to continuing with your order. We hope the activation process is completed smoothly from here.
Simply head to your app store and search for “Mweb” to access your account anytime, anywhere.
Kind regards,
The Mweb Team
We understand the frustration with the bumpy start, especially after placing your order, making the upfront payment and receiving quick sales follow-up, only to have to follow up yourself when you hadn’t received an update by Friday. We also recognise that more proactive communication during the activation process would have made the experience clearer and easier.
We appreciate that you’re giving Mweb the opportunity to get things back on track and that you’re still open to continuing with your order. We hope the activation process is completed smoothly from here.
Simply head to your app store and search for “Mweb” to access your account anytime, anywhere.
Kind regards,
The Mweb Team
Mweb's reply18 Sept 2026, 12:20
Official
Hi Dylan,
We understand the frustration with the bumpy start, especially after placing your order, making the upfront payment and receiving quick sales follow-up, only to have to follow up yourself when you hadn’t received an update by Friday. We also recognise that more proactive communication during the activation process would have made the experience clearer and easier.
We appreciate that you’re giving Mweb the opportunity to get things back on track and that you’re still open to continuing with your order. We hope the activation process is completed smoothly from here.
Simply head to your app store and search for “Mweb” to access your account anytime, anywhere.
Kind regards,
The Mweb Team
We understand the frustration with the bumpy start, especially after placing your order, making the upfront payment and receiving quick sales follow-up, only to have to follow up yourself when you hadn’t received an update by Friday. We also recognise that more proactive communication during the activation process would have made the experience clearer and easier.
We appreciate that you’re giving Mweb the opportunity to get things back on track and that you’re still open to continuing with your order. We hope the activation process is completed smoothly from here.
Simply head to your app store and search for “Mweb” to access your account anytime, anywhere.
Kind regards,
The Mweb Team