I recently changed from LTE to Fibre and upon changing, I advised that I had already paid for the month on my LTE

I recently changed from LTE to Fibre and upon changing, I advised that I had already paid for the month on my LTE. A consultant called me and advised that as soon I am live on the fibre connection, I can call and ask for a refund which will be routed to cancellation to do an immediate disconnection. This was two weeks ago and it is yet to be done. I reached out on the WhatsApp line and today I’m told that it cannot be done and it’s set to be disconnected on the 1st of May. What upsets me about this lack of inconsistency is being told different things when I specifically followed what I was told would happen. I cannot say I’ve had problems with Mweb before but honestly this is disappointing and I will have to look for other alternatives if this is the service I have received