I recently app**** for a DSTV package

I recently app**** for a DSTV package. I made the application 20 May, and I am still waiting. Following up, I was told that there's an error, my case was escalated and will be dealt with within 24-48hrs. I've been following up and get the same response, everytime(24-48hrs). What makes things worse is that there's no feedback unless I contact Mweb myself. I am on the verge of canceling. I regrettably gave an agent a bad rating out of anger and frustration. The other thing that makes this even worse is that I contacted DSTV directly because apparently the hold up is on their end. The agent from DSTV's specialist activation department said that it's a simple task for them to activate my account but they are prohibited to do so on my say so because the account is managed by Mweb, which begs the question, what in the world is Mweb doing?