L
LeeAnn
1 reviews | Active since May 2026
05 May 2026, 10:51
I place an order with them but cancelled the order with them
I place an order with them but cancelled the order with them. They are still trying to deduct the funds from my account
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Replies (1)
Mweb's replyOfficial
05 May 2026, 11:06Hi LeeAnn,
Thank you for bringing this to our attention. We understand how upsetting and concerning it is to see debit attempts continue after you’ve taken the correct step to cancel your order, and it’s completely reasonable to expect that this would be stopped immediately. This is not the experience we want for our clients, and we recognise the stress this situation can cause.
The account has been reviewed and we can confirm that the orders have already been cancelled. In addition, a request has been sent to our Finance Team to review the account thoroughly and ensure that no further debit attempts are made going forward. This is being addressed to prevent a recurrence and to give you peace of mind.
Your feedback regarding this experience will be shared with our Service Quality Team for review and improvement, as accurate handling of cancellations and billing is essential.
If you need to follow up or require any additiona assistance, you’re welcome to reach out via a private message on Hello Peter so the escalation can be tracked and supported accordingly.
Kind regards,
Mweb Team
Thank you for bringing this to our attention. We understand how upsetting and concerning it is to see debit attempts continue after you’ve taken the correct step to cancel your order, and it’s completely reasonable to expect that this would be stopped immediately. This is not the experience we want for our clients, and we recognise the stress this situation can cause.
The account has been reviewed and we can confirm that the orders have already been cancelled. In addition, a request has been sent to our Finance Team to review the account thoroughly and ensure that no further debit attempts are made going forward. This is being addressed to prevent a recurrence and to give you peace of mind.
Your feedback regarding this experience will be shared with our Service Quality Team for review and improvement, as accurate handling of cancellations and billing is essential.
If you need to follow up or require any additiona assistance, you’re welcome to reach out via a private message on Hello Peter so the escalation can be tracked and supported accordingly.
Kind regards,
Mweb Team
Mweb's reply05 May 2026, 11:06
Official
Hi LeeAnn,
Thank you for bringing this to our attention. We understand how upsetting and concerning it is to see debit attempts continue after you’ve taken the correct step to cancel your order, and it’s completely reasonable to expect that this would be stopped immediately. This is not the experience we want for our clients, and we recognise the stress this situation can cause.
The account has been reviewed and we can confirm that the orders have already been cancelled. In addition, a request has been sent to our Finance Team to review the account thoroughly and ensure that no further debit attempts are made going forward. This is being addressed to prevent a recurrence and to give you peace of mind.
Your feedback regarding this experience will be shared with our Service Quality Team for review and improvement, as accurate handling of cancellations and billing is essential.
If you need to follow up or require any additiona assistance, you’re welcome to reach out via a private message on Hello Peter so the escalation can be tracked and supported accordingly.
Kind regards,
Mweb Team
Thank you for bringing this to our attention. We understand how upsetting and concerning it is to see debit attempts continue after you’ve taken the correct step to cancel your order, and it’s completely reasonable to expect that this would be stopped immediately. This is not the experience we want for our clients, and we recognise the stress this situation can cause.
The account has been reviewed and we can confirm that the orders have already been cancelled. In addition, a request has been sent to our Finance Team to review the account thoroughly and ensure that no further debit attempts are made going forward. This is being addressed to prevent a recurrence and to give you peace of mind.
Your feedback regarding this experience will be shared with our Service Quality Team for review and improvement, as accurate handling of cancellations and billing is essential.
If you need to follow up or require any additiona assistance, you’re welcome to reach out via a private message on Hello Peter so the escalation can be tracked and supported accordingly.
Kind regards,
Mweb Team