I pay R620 but on the 30th September 2024, R718 was deducted from account, I’ve asked for someone to explain to me but until this day no one has done that and I still do not have internet, from all their social media platforms it’s either they ignore me o

I pay R620 but on the 30th September 2024, R718 was deducted from account, I’ve asked for someone to explain to me but until this day no one has done that and I still do not have internet, from all their social media platforms it’s either they ignore me or they tell me different stories… it’s day 14 today with no internet and I have asked them to cancel their internet and refund me this was after I was told that I need to wait for a new SIM card which will take 24-48 hours after I’ve waited a week to be connected. They are telling me that there is no refund due to me because I was paying for September a month I didn’t have internet on so i am really confused and annoyed and I want my money back!!!!!