I pay for a service they dont provide
I pay MWEB for a 10 Mbps ADSL service. It has not worked properly for a month. Every time I call they go through exactly the same procedure to no avail. I get SMSs that a fault has been logged with TELKOM and then nothing further happens. I pay for 10 Mbps and get between 1 and 6 Mbps if I'm lucky, dropped connections and upload speeds of less than 0.5 Mbps. They ignore emails and seem to refuse to refund me for a service they have not provided for a month. MWEB Is not recommended - go with Afrihost or some other ISP.
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Mweb's replyOfficial
01 Dec 2015, 15:38Hello Alunm,
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed, we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed, we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Mweb's reply01 Dec 2015, 15:38
Official
Hello Alunm,
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed, we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed, we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services