I pay for 10MB download but get less than 0.50 MB

For 9 to 10 weeks now between MWeb and Telkom they cannot stop blaming each other for a total unreliable data download speed. I pay for 10MB and last night on SpeedTest the download registered 0.08 MBs. And the only thing we can do is log the FAULT at Telkom. Their technician then closes it without solving the problem and then we log the fault again. And so it has been going for 9 weeks. And I cannot schedule a meeting with them to discuss the matter. NO WAY OUT OF HERE. Is there nobody who can help me resolve this once and for all?<br>