I ordered a product with them,paid and its almost 3months now haven't received the product

Hi Linah,  we see that you have requested to cancel your order/service, and this request has been noted. We understand how frustrating it has been to wait for almost three months without receiving your product, especially after multiple attempts to get assistance. Your time and effort in following up are fully recognised, and this situation is being treated with priority. 

Please be assured that your refund has been processed and should reflect in your account within 3–5 business days, depending on your bank’s processing times. You do not need to take further action, the transaction is already underway. 

Should you require any additional support or confirmation, please feel free to reach out directly, and we’ll provide clarity immediately. 

Kind regards,
The Mweb Team