I need my internet, I'm paying for it.

MWEB I am so frustrated. I have not had internet at home since Friday the 3rd Sep 2021. I have spent R90 on airtime trying to sort it out and still no one can help me. I am fuming. I spoke to Meegan and asked if she could call me back and she said no because they only an inbound center. INSANE..... If I wanted to keep a client you dam right I'll call you back and apologize for your inconvenience of not having internet and get it sorted before getting off the phone. So she said she'll log a technical support ticket and they will get back to me. I then asked her when they would and she said on Friday the 10th Sep 2021 at 18:30. ARE YOU ABSOLUTELY CRAZY. I must not have internet for a whole 7 days and be ok that I have paid every month ON TIME and now I must have a whole week with no internet NO!!!!!!!!!!! I will not. When I started with mweb the promo was pay R350 pm for 10mg line and uncapped...... Well they were very clever that in the contract you sign it states they can put up the fees whenever they basically want and you have no say. I am now paying R499 and I must have this terrible customer service and sit without internet. No no no ITS NOT OK. Mweb please sort this out as an Urgent matter as there are consumer rights in SA. #mwebserviceisshocking #unhappycustomer #sortthisout