I know everyone in the company on a first name basis by now

<p>I have been trying in vain to get my MWEB fibre up-and-running for close on a month now. Early in May, I was sent the incorrect router for my fibre infrastructure in (Vumatel), and I have been trying to get a replacement sent to me ever since. In this process, I have spoken to numerous people from Sales Support, Account Management, Technical Support and Fibre Support, and received conflicting stories from these departments about the root cause of the issue, which appears to be the router...for now.</p> <p> </p> <p>Aside from the Technical Support team, who were exceptionally helpful, no-one from MWEB Sales Support has EVER honoured their promises to call me back. This is frankly unacceptable, and I am at the point where I actually have no choice but to take my business elsewhere, because I am currently just being billed for a service I have been unable to access.</p>